Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
James M. Sarhan

James M. Sarhan

Montreal,QC

Summary

Delivery and Program Leader with over a decade of experience driving ERP, CRM, and SaaS transformations. Successfully managed over 50 ERP and CRM transformations, achieving a 95% client satisfaction rate. Experienced in driving transformations across financial services, high tech, wholesale distribution, retail, manufacturing and more. Proven track record in scaling professional services teams and fostering a collaborative environment. Recognized for building PMOs, managing portfolios, scaling professional services teams, and partnering with executives to align technology investments with strategy. Trusted by executives to align technology roadmaps with business goals, scale delivery teams, implement PMO processes, and drive operational efficiency. Eager to leverage my extensive experience to drive innovative solutions in dynamic organizations.

Overview

13
13
years of professional experience
10
10

Certifications

Work History

Senior Project/Delivery Manager

Plative Inc.
06.2022 - Current
  • Directed a portfolio of projects (budgets up to $1.5M) spanning NetSuite ERP and integrations through middlewares such as Celigo and Boomi; delivering complex implementations and integrations that supported business transformation.
  • Increased project efficiency by 30% through streamlined processes
  • Oversaw and improved program profitability through strategic resource allocations and planning, monitoring and adjusting resource utilization forecasts and targets, ensuring delivery aligned with budget, contractual agreements, and long-term client objectives.
  • Built and scaled cross-functional delivery teams, hiring, mentoring, and coaching consultants and project managers to expand organizational capability.
  • Acted as the primary escalation point for client executives, resolving complex issues and maintaining high client satisfaction across multiple engagements.
  • Drove organizational growth by developing strategic client relationships and vendor partnerships (HubSpot, Kantata, Shopify, BambooHR, Ramp, etc.), generating repeat business and expanded service offerings.
  • Championed internal transformation initiatives, improving delivery methodologies, team engagement, and workforce alignment with strategic goals.
  • Scoped and validated project and program requirements with stakeholders, ensuring technical delivery supported business vision and enterprise strategy.
  • Represented Professional Services in executive governance meetings, providing performance insights, risk assessments, and strategic recommendations.

Senior Project Manager

Myers-Holum
05.2021 - 05.2022
  • Managed ERP implementations across wholesale distribution, retail, manufacturing, and financial services covering business process such as Record-to-Report, Procure-to-Pay, Order-to-Cash, Item Management, Revenue Management and many more, with budgets up to $1M+.
  • Facilitated planning sessions, kickoffs, change orders, and executive status reporting.
  • Built schedules and WBS in Mavenlink, maintained RAID logs, and aligned stakeholders on milestones and deliverables.
  • Coordinated consultants and developers to ensure high-quality, on-time, and on-budget delivery.
  • Oversaw multiple concurrent NetSuite projects using hybrid and waterfall methodologies, achieving on-time, high-quality delivery.

Consulting Project Manager

LIDD Consultants
01.2021 - 07.2021
  • Acted as Project Manager, Product Owner, and Functional Consultant, supporting post-implementation NetSuite enhancements.
  • Managed Agile projects in Azure DevOps, overseeing sprint planning, backlog grooming, user story definition, and acceptance criteria.
  • Controlled project budgets, tracked earned value, and produced reporting for leadership and clients.

Senior Project Manager, ERP

Jesta I.S.
11.2020 - 01.2021
  • Managed Jesta Vision Suite ERP implementations, including customization and integrations for retail and distribution clients.
  • Created and maintained project plans, artifacts, and risk mitigation strategies in Microsoft Project and Smartsheet.
  • Reported to the VP of Professional Services on budgets, earned value, and change management.

Project Director

AE Cloud - NetSuite Alliance Partner
02.2019 - 11.2020
  • Led the delivery organization while actively managing key client projects.
  • Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
  • Enhanced team productivity through regular progress tracking and performance evaluations.
  • Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
  • Drove innovation within the organization by staying current on industry trends and emerging technologies related to project management practices or tools.
  • Maximized resources allocation by conducting thorough assessments of available tools, personnel, and budgetary constraints before initiating projects.
  • Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.

Technical Project Manager

Microsoft
02.2018 - 02.2019
  • Managed enterprise rollouts of Office 365 and Windows 10 for large organizations.
  • Controlled schedules, budgets, and resource allocation; ensured smooth cutovers and user adoption.
  • Conducted risk assessments, status reporting, and stakeholder management.

IT Project Manager / Solutions Architect

Hikvision Usa
11.2015 - 02.2018
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Managed technical programs including cloud recording, mobile app integrations, workflow configuration,
    and CCTV/NVR/DVR solutions.
  • Defined scope, schedules, and vendor dependencies; executed onsite and remote implementations.
  • Provided solution design and ensured seamless handoffs to operations.

Technical Support Specialist

Moneris Solutions
08.2013 - 11.2015


  • Configured devices, networks, and merchant platforms; delivered training to improve uptime and customer satisfaction.
  • Troubleshoot Point-of-Sales (POS) and e-Commerce issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Resolved 50+ technical support inquiries per day.
  • Documented support interactions for future reference.

Technical Consultant

Deloitte
08.2012 - 08.2013
  • Supported senior accounting staff across Salesforce, Microsoft Office, and enterprise applications.
  • Triaged and resolved tickets; documented solutions for faster resolution of recurring issues.

Education

Master's - Project Management

RIT
01-2019

Bachelor of Science - Computer Science

Concordia University
01-2012

Skills

  • P&L Ownership
  • Stakeholder Engagement
  • Change Management
  • Cloud Solutions
  • Team Leadership & Mentorship
  • Business Transformation
  • Risk & Issue Management
  • Project scheduling
  • Scope management
  • Cost control
  • Requirements analysis
  • Stakeholder management
  • Cross-functional coordination
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Business analysis
  • Agile Methodologies
  • Data Analysis
  • Client Relationship Management
  • Vendor Management
  • ERP Systems
  • NetSuite
  • Salesforce
  • Celigo
  • Boomi
  • Middleware

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Project Management for Conversational AI - Cognigy
  • NetSuite Certified ERP Consultant - Oracle NetSuite
  • NetSuite Certified Administrator - Oracle NetSuite
  • NetSuite Certified SuiteFoundation - Oracle NetSuite
  • NetSuite Certified Financial User - Oracle NetSuite
  • Agile Planning - PMI
  • Supply Chain Foundations - LinkedIn Learning
  • Graduate Certificate: International Project Management - RIT
  • Graduate Certificate: Best Practices for Project Management Success - RIT
  • Graduate Certificate: Project Management Lifecycle - RIT

Timeline

Senior Project/Delivery Manager

Plative Inc.
06.2022 - Current

Senior Project Manager

Myers-Holum
05.2021 - 05.2022

Consulting Project Manager

LIDD Consultants
01.2021 - 07.2021

Senior Project Manager, ERP

Jesta I.S.
11.2020 - 01.2021

Project Director

AE Cloud - NetSuite Alliance Partner
02.2019 - 11.2020

Technical Project Manager

Microsoft
02.2018 - 02.2019

IT Project Manager / Solutions Architect

Hikvision Usa
11.2015 - 02.2018

Technical Support Specialist

Moneris Solutions
08.2013 - 11.2015

Technical Consultant

Deloitte
08.2012 - 08.2013

Master's - Project Management

RIT

Bachelor of Science - Computer Science

Concordia University

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James M. Sarhan