Summary
Overview
Work History
Education
Skills
Timeline

James Sanders

Ajax,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Cyber Transport Systems

AirForce
01.2008 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Help Desk Technician

GLS
09.2019 - 11.2021
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Documented support interactions for future reference.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Bachelor of Science - Computer Systems Technology

Niagara University, Lewiston NY
05.2004

Skills

  • Hardware Installation
  • Customer Account Management
  • SQL Development
  • Data Entry and Maintenance
  • CRM Software
  • Help Desk Support
  • Installation and Maintenance
  • Microsoft Power BI
  • Active Directory Knowledge

Timeline

Help Desk Technician - GLS
09.2019 - 11.2021
Cyber Transport Systems - AirForce
01.2008 - Current
Niagara University - Bachelor of Science, Computer Systems Technology

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James Sanders