James Sanchez
Boulevard
Summary
Skilled Online Personal Shopper at Walmart with expertise in order management and strong customer communication. Excellent at improving customer satisfaction through personalized product recommendation and efficient problem resolution. Proficient at inventory tracking and maintaining accurate records (mechandise), ensuring timely fulfillment of shopping requests while supporting positive client relationships. Dependable, efficient, and a team player.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper/Stocker
Walmart
El Cajon
11.2023 - 08.2025
- Assisted customers in selecting products based on preferences and needs.
- Managed customer orders and ensured timely fulfillment of shopping requests.
- Resolved customer inquiries and provided assistance via online chat and email.
- Maintained up-to-date knowledge of current and seasonal retail products.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Provided detailed product information to customers.
- Tracked inventory levels and replenished stock when necessary.
- Maintained accurate records of orders, returns, and exchanges.
- Prepared and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
Education
High School Diploma -
Mountain Empire
Campo, CA05-2022
Skills
- Order management
- Inventory tracking
- Problem resolution
- Product expertise
- Time management
- Effective communication
- Attention to detail
- Conflict resolution
- Customer service expertise
- Sales experience
- Order coordination
- Shopping management
- Delivery organization
- Decision-making
- Prioritizing orders
- Deadline driven
Languages
Spanish
Professional
References
References available upon request.
Timeline
Online Personal Shopper/Stocker
Walmart
11.2023 - 08.2025
High School Diploma -
Mountain Empire