James Rugosi
Toronto,Canada
Summary
Exceptional leader with a proven track record in problem-solving, customer service, and efficiency. Technically savvy with strong skills in relationship building, training, and presentations. Proficient in managing teams and achieving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
General Manager
The Morning After
06.2019 - 07.2022
- Prepared financial, marketing, and sales projections, analyses, and estimates
- Accomplished restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Attracted customers by developing and implementing marketing, advertising, public, and community relations programs
- Managed budgets, inventory, and costs for FOH and BOH
- Conceptualized and designed a new company brand and implemented new menus, business cards, food and beverage specials, and customer experience
- Maintained a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
Independent Food and Beverage Contractor
MLSE (Maple Leaf Sports & Entertainment Partnership)
03.2014 - Current
- Commission-based employment across Scotiabank Arena, BMO Field, and Coca Cola Coliseum
- Trained over 50 employees and handled kiosk operations in high-pressure environments
- Managed up to 10 customers per minute, delivering efficient service
- Set a record for highest sales at a single event, exceeding $200,000 in revenue for the year
- Developed a new employee evaluation process, leading to improved performance across the team
Front of House Supervisor
The Rec Room
12.2018 - 07.2019
- Enforced high service standards to ensure consistent customer satisfaction
- Motivated and guided staff to reach peak performance levels
- Coordinated large events, including managing 500+ person gatherings for Fortune 500 companies
- Enhanced service and management strategies to drive business profitability
Education
Business Management -
Humber College
01.2018
Skills
- Strong verbal communication
- Conflict resolution
- Data management
- Process implementation
- Client assessment and analysis
- Advanced knowledge of MS Office
Timeline
General Manager
The Morning After
06.2019 - 07.2022
Front of House Supervisor
The Rec Room
12.2018 - 07.2019
Independent Food and Beverage Contractor
MLSE (Maple Leaf Sports & Entertainment Partnership)
03.2014 - Current
Business Management -
Humber College