James Roebuck
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Memory Express
03.2013 - 11.2018
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
RMA Coordinator
Memory Express
07.2017 - 07.2018
- Tracked defective product for store and customers using Excel.
- Submitted requests for authorization to return defective products to manufacturers for refund or exchange.
- Assisted decreasing backend cost from $70k+ to under $10k.
- Requested replacement parts and submitted repair requests for damaged product.
Computer Sales Associate
Staples
04.2008 - 02.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
3D Modeling, Art And Animation
Visual College of Art And Design
Vancouver, BC 2021.10 - 2022.10
High School Diploma -
Holy Trinity Catholic High School
Edmonton, AB06.2007
Skills
- Order Fulfillment
- Sales Expertise
- Documentation
- Clerical Support
- Organizational Goal Development
- Microsoft Office
- Inspect Shipments
- Product Inventories
- Problem Assessment and Planning
Hobbies
Discussing technologies in the computer industry, analyzing details of 2D/3D art and animation.
Timeline
3D Modeling, Art And Animation
Visual College of Art And Design
2021.10 - 2022.10
RMA Coordinator
Memory Express
07.2017 - 07.2018
Customer Service Representative
Memory Express
03.2013 - 11.2018
Computer Sales Associate
Staples
04.2008 - 02.2013
High School Diploma -
Holy Trinity Catholic High School
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