James Roberts
Long Beach
Summary
Dynamic Assistant Manager with a proven track record at Rite Aid, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, significantly reducing cash discrepancies. Known for exceptional customer service and staff development, fostering a positive work environment and ensuring compliance with regulatory standards.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Rite Aid
08.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained all corporate implemented regulatory compliances. (Hazmat, Product Freshness, Food and Safety).
- Oversaw the price accuracy program
- Lead all seasonal planogram transitions. Both set up and maintaining.
- oversaw staffing and writing store schedule when required.
Education
High School Diploma -
P. Banning High
Wilmington, CA06-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Team motivation
- Customer relations
- Time management
- Problem-solving
Timeline
Assistant Manager
Rite Aid
08.2007 - Current
High School Diploma -
P. Banning High
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