Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Roach

Turlock

Summary

Dedicated Assistant Manager with extensive experience in team management and customer service. Proven track record in coaching junior staff and resolving customer inquiries efficiently.

Overview

16
16
years of professional experience

Work History

Assistant Manager

O'Reilly Auto Parts
Ceres
12.2009 - Current
  • Assisted in managing daily store operations and team performance.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Monitored compliance with safety standards and company policies regularly.
  • Collaborated with management on staff scheduling and task assignments.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Education

High School Diploma -

Milpitas High
Milpitas, CA
08-1980

Skills

  • Team management
  • Customer service
  • Problem solving
  • Money handling
  • Coaching and mentoring

Languages

English
Full Professional
Spanish
Limited

Timeline

Assistant Manager

O'Reilly Auto Parts
12.2009 - Current

High School Diploma -

Milpitas High
James Roach