James Richardson
Woodland Hills
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Owner
Insight Fitness
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales Associate
Bishop Gold
05.2023 - 01.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Merchant Services Representative
Cut Merchant
09.2022 - 04.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Personal Trainer
Self Employed Services
01.2019 - 09.2022
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Personal Training Director
LA Fitness
03.2016 - 12.2018
- Hired and recruited new team members to expand offerings and meet customer demands.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success.
- Supervised and managed 16 personal training employees.
- Set monthly goals and quotas.
- Designed specific workout systems for individual clients based on performance ability.
Personal Trainer
International Fitness
01.2015 - 01.2016
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
High School Diploma -
Henley High School
Klamath Falls, ORSkills
- Small business operations
- Relationship building
- Client service
- Marketing
- Negotiation
Accomplishments
- Supervised team of 16 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 16 in the development of detailed workout programs
Timeline
Owner
Insight Fitness
05.2023 - Current
Sales Associate
Bishop Gold
05.2023 - 01.2024
Merchant Services Representative
Cut Merchant
09.2022 - 04.2023
Personal Trainer
Self Employed Services
01.2019 - 09.2022
Personal Training Director
LA Fitness
03.2016 - 12.2018
Personal Trainer
International Fitness
01.2015 - 01.2016
High School Diploma -
Henley High School
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