James Rabenston
Murrieta
Summary
Consultative sales professional with experience guiding clients through complex, high-stakes decisions in time-sensitive and regulated environments. Skilled in needs assessment, solution presentation, objection handling, and closing agreements while maintaining professionalism and discretion. Recognized for strong communication skills, emotional intelligence, and the ability to build trust quickly with clients from diverse backgrounds.
Overview
2026
2026
years of professional experience
Work History
Final Arrangements Advisor
Eternal Hills Memorial Park
Oceanside, CA
2024 - Current
- Consulted with families to plan and secure final-arrangement services, guiding clients through sensitive, high-stakes decisions with empathy, clarity, and professionalism
- Conducted in-person and phone consultations to assess client needs, present options, and close service agreements in a regulated, time-sensitive environment
- Managed a full sales cycle including lead follow-up, needs analysis, solution presentation, objection handling, and contract execution
- Built trust rapidly with clients during emotionally complex situations, resulting in consistent referrals and repeat family business
- Maintained accurate CRM documentation, contracts, and compliance requirements in alignment with state and company regulations
- Collaborated with operations, administration, and leadership to ensure seamless service delivery and customer satisfaction
- Balanced high emotional labor with performance expectations, maintaining professionalism under pressure and variable income conditions
BUSINESS DEVELOPMENT
BMW Riverside
Riverside, US
10.2020 - 2022
- #1 BDC representative for the last 6 months, routinely surpassing all required quotas
- Required to close a large percentage of internet leads, inbound calls and unsold traffic
- Also tasked to manage a lease retention program, and lease loyalty
- Sufficient in program CRM E-Lead and Automotive Mastermind, which used on a regular basis.
ACCOUNT EXECUTIVE
Pure Water SoCal
US
04.2018 - 2020
- Had a large territory as an outside sales executive throughout the better part of the land Empire working B2B
- Essential duties; prospect and generate all business
- Set as many appointments as possible and set up trial units
- 25 phone calls, 25 door to door "knocks" and 25 appointment calls made daily
- Held company record for most amount of units in one month of 40.
SALES CONSULTANT
Mercedes-Benz of Temecula
Temecula, CA
04.2022 - 2024
- Customer Engagement: Greet and assist customers in a professional and friendly manner, understanding their needs and preferences.
- Product Knowledge: Maintain an in-depth understanding of the Mercedes-Benz product lineup, including features, benefits, and financing options.
- Sales Process: Guide customers through the sales process, from initial inquiry to final purchase, ensuring a seamless and enjoyable experience.
- Relationship Building: Develop and maintain strong relationships with customers, providing exceptional follow-up and support post-sale.
- Market Analysis: Stay informed about market trends and competitor activities to identify sales opportunities and adjust strategies accordingly.
- Sales Goals: Meet or exceeded monthly sales targets through effective negotiation, closing techniques, and personalized service.
- Team Collaboration: Work closely with the sales team and management to achieve dealership objectives and enhance customer satisfaction.
Education
COMPLETED COURSEWORK TOWARDS DIPLOMA - undefined
Fullerton High School
COMPLETED COURSEWORK TOWARDS SOME COLLEGE - undefined
Fullerton college
Skills
- Consultative Sales
- Client Needs Assessment
- Objection Handling & Closing
- Relationship Building & Trust Development
- Professional Communication (In-Person & Phone)
- Customer Experience Management
- Full-Cycle Sales Process
- Contract Execution & Documentation
- CRM Systems & Data Entry
- Compliance & Regulatory Adherence
- Time Management & Organization
- Emotional Intelligence & Professional Discretion
Timeline
SALES CONSULTANT
Mercedes-Benz of Temecula
04.2022 - 2024
BUSINESS DEVELOPMENT
BMW Riverside
10.2020 - 2022
ACCOUNT EXECUTIVE
Pure Water SoCal
04.2018 - 2020
COMPLETED COURSEWORK TOWARDS DIPLOMA - undefined
Fullerton High School
COMPLETED COURSEWORK TOWARDS SOME COLLEGE - undefined
Fullerton college
Final Arrangements Advisor
Eternal Hills Memorial Park
2024 - Current