Summary
Overview
Work History
Education
Skills
Education
Timeline
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James Presley

Los Angeles

Summary

Accomplished General Manager at Pieology Pizza, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Expert in inventory control and labor cost reductions, fostering strong client relations and driving profitability. Skilled in training and development, ensuring staff excellence and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Guest Experience Manager

Cava Grill
09.2024 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Monitored staff performance and provided feedback and guidance.

General Manager

Pieology Pizza
09.2023 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Assistant Restaurant Manager

Pier Burger
06.2022 - 09.2023
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.

Commissary Manager

Reef Foods
02.2021 - 06.2022
  • Facilitated smooth transitions during management changes by supporting incoming personnel with comprehensive documentation of processes.
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe shopping environment for customers.
  • Managed employee schedules, ensuring adequate staffing during peak business hours while minimizing labor costs.
  • Increased commissary efficiency by implementing new inventory management systems and procedures.
  • Oversaw the hiring, training, and supervision of staff to ensure a productive and professional work environment.
  • Conducted regular performance reviews for staff members, providing constructive feedback on areas for improvement.
  • Reduced food waste by closely monitoring expiration dates and rotating stock accordingly.
  • Implemented cost-saving measures through careful budgeting and expense tracking.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Umami Burger
01.2020 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Associate Of Applied Arts - Restaurant Management

Los Angeles City College
Los Angeles, CA

Bachelor Of Applied Arts - Food And Beverage

California State University - East Bay
Hayward, CA
05.2026

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Inventory Control
  • Staff Supervision
  • Employee Scheduling
  • Staff Training and Development
  • Verbal and written communication
  • Staff Development
  • Motivation
  • Client Relations
  • Schedule Management
  • Labor Cost Controls

Education

true

Timeline

Guest Experience Manager

Cava Grill
09.2024 - Current

General Manager

Pieology Pizza
09.2023 - 09.2024

Assistant Restaurant Manager

Pier Burger
06.2022 - 09.2023

Commissary Manager

Reef Foods
02.2021 - 06.2022

Assistant Manager

Umami Burger
01.2020 - 02.2021

Associate Of Applied Arts - Restaurant Management

Los Angeles City College

Bachelor Of Applied Arts - Food And Beverage

California State University - East Bay

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James Presley