James Powers
Peterborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Extendicare
03.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Personal Support Worker Student Placement
Extendicare
01.2023 - 03.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
GM Financial Services of Canada
05.2007 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager
Multi Channel Communications Inc
01.2005 - 05.2007
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Personal Support Worker [PSW] - Personal Support Worker
Oxford College
Peterborough, ON03.2023
Certificate of Apprenticeship - Information And Communication Technology
Fleming College
Peterborough, ON12.2011
Certificate of Completion - Professional Cook
Fleming College
Peterborough, ON06.2001
Skills
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Customer Service and Assistance
Certification
- PSW - Personal Support Worker certified
- Occupational Health and Safety Training - Parts 1&2 Joint Health & Safety Committee Certification
- Standard First Aid CPR/AED Level C (Blended)
- Basic Life Support (HCP)
Timeline
Personal Support Worker
Extendicare
03.2023 - Current
Personal Support Worker Student Placement
Extendicare
01.2023 - 03.2023
Customer Service Representative
GM Financial Services of Canada
05.2007 - 12.2022
Manager
Multi Channel Communications Inc
01.2005 - 05.2007
Personal Support Worker [PSW] - Personal Support Worker
Oxford College
Certificate of Apprenticeship - Information And Communication Technology
Fleming College
Certificate of Completion - Professional Cook
Fleming College
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