James Plowright
Maple Ridge,BC
Summary
I am a hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. When I have been allowed to, I have been successful at improving sales procedures to streamline and strengthen processes.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Maple Ridge Chrysler
12.2020 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Upheld company policies and implemented standards fairly.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales Manager/Used Car Manager
Maple Ridge Chrysler
01.2017 - 12.2020
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
Internet Manager
Maple Ridge Chrysler
03.2016 - 04.2017
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Maple Ridge Chrysler
01.2014 - 03.2016
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Car Sales Associate
Eagle Ridge GM
01.2010 - 01.2014
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Rick Hansen Secondary
Abbotsford, BC06.2002
Skills
- Market Intelligence
- Sales Strategy Development
- Time Management
- Ethical Standards
- Motivational Techniques
- Operational Standards
- Verbal and Written Communication
- Negotiations Expert and Strong Deal Closer
- Goal Attainment
- Operational Efficiency
Languages
English
Full Professional
Timeline
General Sales Manager
Maple Ridge Chrysler
12.2020 - Current
Sales Manager/Used Car Manager
Maple Ridge Chrysler
01.2017 - 12.2020
Internet Manager
Maple Ridge Chrysler
03.2016 - 04.2017
Sales Associate
Maple Ridge Chrysler
01.2014 - 03.2016
Car Sales Associate
Eagle Ridge GM
01.2010 - 01.2014
High School Diploma -
Rick Hansen Secondary
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