James Plowright
Maple Ridge,BC
Summary
I am a hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. When I have been allowed to, I have been successful at improving sales procedures to streamline and strengthen processes.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Maple Ridge Chrysler
Maple Ridge, BC
12.2020 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Upheld company policies and implemented standards fairly.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales Manager/Used Car Manager
Maple Ridge Chrysler
Maple Ridge
01.2017 - 12.2020
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
Internet Manager
Maple Ridge Chrysler
Maple Ridge, BC
03.2016 - 04.2017
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Maple Ridge Chrysler
Maple Ridge, BC
01.2014 - 03.2016
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Car Sales Associate
Eagle Ridge GM
Port Moody, BC
01.2010 - 01.2014
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Rick Hansen Secondary
Abbotsford, BC06.2002
Skills
- Market Intelligence
- Sales Strategy Development
- Time Management
- Ethical Standards
- Motivational Techniques
- Operational Standards
- Verbal and Written Communication
- Negotiations Expert and Strong Deal Closer
- Goal Attainment
- Operational Efficiency
Languages
English
Full Professional
Timeline
General Sales Manager
Maple Ridge Chrysler
12.2020 - Current
Sales Manager/Used Car Manager
Maple Ridge Chrysler
01.2017 - 12.2020
Internet Manager
Maple Ridge Chrysler
03.2016 - 04.2017
Sales Associate
Maple Ridge Chrysler
01.2014 - 03.2016
Car Sales Associate
Eagle Ridge GM
01.2010 - 01.2014
High School Diploma -
Rick Hansen Secondary