James Pike
Burnaby,BC
Overview
8
8
years of professional experience
Work History
Program Assistant/Home Health and Ambulatory Care
Vancouver Coastal Health
05.2023 - Current
- Cover administrative duties for the VCH Evergreen Ambulatory clinic working alongside nurses to ensure the proper follow up appointments are booked for clients, provide the appropriate documentation to ensure the client is booked for the correct appointment length based on their needs, ensure all specific accommodations are met for each client, answer and direct calls to an immediate network of over 150 people, and to keep schedules for clients organized on the 'Paris' application
- Be informed on the different Lower Mainland VCH clinics to communicate Occupational Therapy, Physiotherapy, Case Manager, Dietitian, etc client referrals, filing and/or transferring files as needed
- In charge of preparing, constructing and implementing archiving for deceased and inactive clients, making sure they are labeled, documented and filed correctly; coordinate the pickup and storage with Iron Mountain
- Order, maintain supply and identify staff inventory needs for administrative tools such as pens, notebooks, etc
Program Assistant/COVID-19 Vaccinations Campaign
Vancouver Coastal Health
03.2021 - Current
- Began in the brand new and unprecedented COVID & FLU vaccine clinics where we provided care for thousands of people per day, being well informed with new mandates and information that was updated daily
- Work in a team based environment with tasks such as administering screening questionnaires to patients from all over the world, carefully navigating cultural and language barriers, and providing accurate and up to date information and handouts regarding access to services
- Provide a welcoming, informative, accepting and respectful presence, and ensure that established site procedures are followed by the clinical team with an emphasis on safety, and infection prevention and control
- Check in clients using 'ImmsBC', 'Eforms' and 'JaneApp', ensuring all data to be current and accurate
- Within accordance with the mission, vision, values and objectives Of VCH - I strive to work within a well-structured clinical team to provide barrier free and safe access to care.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Created and updated records and files to maintain document compliance.
Data Remediation Analyst
Provincial Health Services Authority
08.2021 - 09.2022
- Reviewed, analyzed and legitimized world-wide vaccine documents through applications such as 'Panorama', 'PHIX', and 'HCIM', and added them to their appropriate health record
- Worked successfully with a diverse group of coworkers to accomplish goals, develop solutions, and meet deadlines in accordance with provincial and federal health mandates
- Kept track of highly sensitive citizen information and documents, while validating nationwide new and/or changed health records
- Through application trouble-shooting, in collaboration with all members of the Clinical Information Solutions Team, I worked to identify documentation irregularities, defects and fraud, and provide detailed reports to the call center, and direct feedback to the appropriate department head
- Offered a sub-contract from another Health Authority and later offered a role with PHSA directly.
Manager/Server
White Spot Restaurants
09.2016 - 04.2021
- Recognized for outstanding performance, earned employee of the month twice and received two promotions, to Head Server and then to Manager
- Delivered the legendary Whitespot customer service to each and every guest, modeled to and trained new staff to develop their skills to meet Whitespot's industry high standards
- Maintained a high level of cleanliness and sanitation throughout the restaurant, with special care during high peak times
- Managed teams of 8 to 12 people, created scheduling, inventory and prepared nightly deposit.
Education
Adult Upgrading - Nursing Prerequisites -
NIDES Online
Social work - Counselling and Community Service -
Everest College
01.2013
Skills
Type 60WPM
Accomplished customer service skills
Exceptional communication competence
Specialized training in Case File Management and Report Writing, Psychology, Youth Issues, Interview Techniques, Intake and Treatment Planning, and more
Developed and perfected knowledge in computer health software systems
Able to be counted on to always treat the last client of the day with the same care as the first
Certification in Indigenous Cultural Safety, Gender Diversity
Great multitasking skills developed over years of serving in a high paced environment
Positive attitude and like to inspire others
Principled accuracy and attention to details
Great analytical and planning skills
Timeline
Program Assistant/Home Health and Ambulatory Care
Vancouver Coastal Health
05.2023 - Current
Data Remediation Analyst
Provincial Health Services Authority
08.2021 - 09.2022
Program Assistant/COVID-19 Vaccinations Campaign
Vancouver Coastal Health
03.2021 - Current
Manager/Server
White Spot Restaurants
09.2016 - 04.2021
Adult Upgrading - Nursing Prerequisites -
NIDES Online
Social work - Counselling and Community Service -
Everest College
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