James Pena
Watsonville,CA
Summary
Established individual with 5+ years of experience providing exceptional customer service, handling daily accounts and maintaining inventory. Aiming to use retail knowledge to exceed business demands with a desire to grow within a company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Jacksons ExtraMile Chevron
01.2023 - 03.2024
- Provided exceptional customer service always, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, and follow laws in regards to alcohol and tobacco.
- Prevented loss by vigilantly monitoring potential theft situations instore.
- Helped customers complete purchases, locate items, answer any questions and join the reward programs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on price changes.
- Helped maintain the store by stocking, taking inventory for new invoice orders.
- Maintained a clean and safe work environment, both inside and outside that meets OSHA guidelines.
- Worked with a flexible schedule, as needed, in order to meet business needs.
- Learned duties for various positions and provided backup at key times.
Production Associate
Big Petes Treats
12.2021 - 10.2022
- Maintain a clean and organized environment to meet OSHA standards.
- Carried out basic quality checks and reporting any discrepancies.
- Practicing Food Safety and Sanitation at all times.
- Monitored production process and operation of equipment.
- Packaged and Labeled all products and maintained inventory of finished items along with ingredients and supplies.
- Performed other duties as assigned to help maintain and meet business demands
Store Attendant
7-Eleven
01.2019 - 10.2020
- Greeted customers and responded to questions and complaints
- Recognized and respected customer time constraints and preferences by quickly completing transactions in a timely manner.
- Restocked shelves continuously on a “first in, first out” basis throughout shift and monitored inventory
- Monitored work areas for cleanliness to meet OSHA and COVID-19 protocols while removing obstacles to promote safe work environment.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment
Machine Operator
Tesla
12.2018 - 12.2019
- Set up machines for various jobs to maintain compliance with manufacturing demands per shift
- Ordering material as needed from production control (PC) to keep the production line running with minimal downtime while recording faults
- Supported Team leads offline and Initiating discussions with production department to improve tools, workflow and analytical processes
- Met daily production goals by working efficiently and collaboratively to handle 95+ builds per hour.
- Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
Store Associate
AJay's
08.2017 - 12.2018
- Attended to specific customer needs on the floor along with assistance with gas pumps, car wash and carry-out.
- Drove sales by successfully upselling and cross-selling.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Receive merchandise and validate inventory to invoice and follow up with supplier with discrepancies Completed inventory audits weekly and ordered supplies as needed to meet demands.
Education
High School Diploma -
Pacific Coast Charter
Watsonville, CA05.2004
Associate of Science - Business Management
Heald College
2016
Skills
- Product restocking
- Adaptability and Flexibility
- Employee Training
- Professionalism and Courtesy
- ID Verification
- Cash Register Operation
- Daily Reporting
- Loss Prevention
- Time management skills
- Inventory Stocking
Certification
Food handlers certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Jacksons ExtraMile Chevron
01.2023 - 03.2024
Production Associate
Big Petes Treats
12.2021 - 10.2022
Store Attendant
7-Eleven
01.2019 - 10.2020
Machine Operator
Tesla
12.2018 - 12.2019
Store Associate
AJay's
08.2017 - 12.2018
High School Diploma -
Pacific Coast Charter
Associate of Science - Business Management
Heald College
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