James Palm
Napa
Summary
Driven and adaptable professional, excelling in fast-paced environments, providing luxury service to meet guest expectations. A proven team player and multi-tasker, I leverage strong communication skills and flexibility to meet and exceed employer expectations, fostering team success and achieving new heights.
Overview
8
8
years of professional experience
Work History
Barback/Busser
Blue Note Napa
Napa
04.2023 - Current
- Maintained high standards of customer service during high-volume, fast-paced times
- Delivered all food to patrons in a timely manner.
- Maintained a clean and organized dining area, completing side work efficiently and contributing to a positive team environment.
- Assisted bar team in restocking beverages, and maintain a clean and organized bar area
Guest Service Representative
Stanly Ranch
Napa
02.2024 - 02.2025
- Offered guests beverages and refreshments upon check-in.
- Created a personalized, and memorable experience for guests utilizing luxury guest engagement.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
Delivery Driver
Amazon
American Canyon
10.2022 - 02.2024
- Delivered an average of 400 packages daily ensuring all were delivered in pristine condition to customers resulting in positive feedback.
- Operated handheld routing device to ensure accurate and timely deliveries.
- Loaded and unloaded delivery van each day with packages weighing up to 75 lbs
Shift Leader
MOD Pizza
Napa
01.2020 - 09.2022
- Cooked and served 200+ pizzas per day.
- Fostered a team-oriented environment to increase morale and productivity.
- Supervised a team of 4-8 staff members, while providing ongoing training and support.
- Maintained daily operations, ensuring high levels of customer satisfaction and hygiene standards.
Busser
Redd Wood
Yountville
06.2018 - 09.2018
- Prepared dining for guests by cleaning and clothing tables, setting decor, service plates and utensils.
- Supports waitstaff by setting up and replenishing water station.
- Maintained table setting by removing courses, refilling water glasses and being attentive to additional needs.
- Closed dining facility by cleaning tables and chairs, sweeping floors and removing waste. .
Kitchen Worker
Eiko’s Japanese Cuisine
Napa
11.2016 - 06.2018
- Washed, polished and sorted dishes and equipment in a timely manner.
- Assisted with kitchen prep work and supported chefs in busy periods resulting in increased efficiency.
- Maintained a clean and organized dining area and completed side work efficiently. .
Education
High School Diploma -
Napa High School
Napa, CA06-2018
Skills
- Go-getter
Continuously wanting to learn and achieve new heights with the right company
- Team Player
Committed to ensuring the team succeeds with all tasks, projects, and goals
- Multi-tasker
Ability to juggle multiple responsibilities at once while accomplishing the task at hand
- Flexibility
Adjusting to new demands, fostering effective communication and solving problems creatively
Timeline
Guest Service Representative
Stanly Ranch
02.2024 - 02.2025
Barback/Busser
Blue Note Napa
04.2023 - Current
Delivery Driver
Amazon
10.2022 - 02.2024
Shift Leader
MOD Pizza
01.2020 - 09.2022
Busser
Redd Wood
06.2018 - 09.2018
Kitchen Worker
Eiko’s Japanese Cuisine
11.2016 - 06.2018
High School Diploma -
Napa High School