JAMES PADILLA
Temecula
Summary
Team-oriented professional with a strong background in private events customer service and sales. Proven ability to manage staff and daily operations while delivering exceptional service in fast-paced environments. Extensive experience as a bartender and server, skilled in crafting cocktails and ensuring customer satisfaction. Committed to continuous learning and self-improvement, with a focus on building a loyal customer base.
Overview
9
9
years of professional experience
Work History
Bartender
Oakside Restaurant
Big Bear Lake
04.2024 - 03.2026
- Greeted customers, ensuring a welcoming atmosphere and delivering excellent service.
- Provided excellent customer service in a fast-paced restaurant environment.
- Mixed cocktails and created signature drinks for diverse clientele.
- Maintained cleanliness and organization of bar area, promoting efficient service during shifts.
- Trained new bartenders on drink recipes and customer interaction techniques, enhancing team performance and service quality.
- Stocked and replenished bar supplies to maintain operational efficiency.
- Performed opening and closing duties to ensure success.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Lift Operator
Big Bear Mountain Resort
Big Bear
12.2023 - 03.2026
- Ensured safety of guests loading on and off from chair lifts.
- Facilitated orderly access to the lift by directing guests and maintaining line discipline.
- Promoted to Lift Op. 2 on February 21, 2024.
- Executed Lead Operator duties while managing chairlift operations to enhance team performance.
- Check for faults in lift if it goes down and inform maintenance to get it back up safely.
- Maintain the snow on ramps at bottom and top of lifts so guests could get on and off the lifts.
- Communicated effectively with team members during peak hours for smooth operations.
- Ensure my team each take their breaks and lunches in accordance with California State Law.
- Close down chair lift and make sure everything is turned off and broken down properly.
Dock Hand /Hotel Front Desk Receptionist
Lagonita Lodge
Big Bear Lake
04.2024 - 11.2025
- Assisted guests with boat rentals and equipment setup.
- Ensured cleanliness and organization of dock area and equipment, contributing to a safe and inviting environment.
- Provided exceptional customer service to lodge visitors and patrons.
- Greeted customers warmly and made them feel welcome.
- Checked guests into their rooms.
- Assisted guests with information about services and facilitated their needs promptly.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Bar Back
Strut Nightclub
Costa Mesa
07.2023 - 10.2023
- Bar support in a fast-paced environment.
- Stocked supplies throughout night to ensure bartenders had necessary items.
- Prepared club for events and ensured proper breakdown.
- Ensured efficient assistance by being readily available for needs.
Server/Banquet Captain
The Winery Restaurant
Tustin/Newport Beach
01.2017 - 01.2023
- Fine dining service in an upscale fast-paced environment that emphasizes creating relationships with guests.
- Led team of servers for private event dinners, ensuring seamless service and guest satisfaction.
- Direct line of communication with the host of party and ensuring top-notch service by creating memorable experiences and going above and beyond.
- Served as reliable asset to company, assuming additional responsibilities and ensuring consistent accountability.
- Completed bartender training program to develop expertise in mixology and customer service.
Education
Some College (No Degree) - Welding
American Fabrication Academy
Corona, CASkills
- Strong communication skills
- Engaging personality
- Team player attitude
- Leadership qualities
- Energetic and positive attitude
- Willingness to learn and try new things
- Attentive and adaptable
- Reliable and self-motivated
- Professional appearance
References
- Jen Hemsley - Bar manager at Oakside - (949) 923-8374
- Scott Crawford - GM at Lagonita Lodge - (909) 747-8295
- Roy Ewalt - Mountain Manager at Snow Summit - (909) 648-5906
- Hunter Robinson - Part owner of Steinerhaus at the Q - (657) 690-4520
Timeline
Bartender
Oakside Restaurant
04.2024 - 03.2026
Dock Hand /Hotel Front Desk Receptionist
Lagonita Lodge
04.2024 - 11.2025
Lift Operator
Big Bear Mountain Resort
12.2023 - 03.2026
Bar Back
Strut Nightclub
07.2023 - 10.2023
Server/Banquet Captain
The Winery Restaurant
01.2017 - 01.2023
Some College (No Degree) - Welding
American Fabrication Academy