James Olier
San Leandro
Summary
Experienced at-home childcare provider with extensive experience caring for children aged 6 months to 13 years. Known for reliability, patience, and adaptability, I ensure a positive experience for both children and families. Currently pursuing a degree in Business Management at Chabot College.
Overview
6
6
years of professional experience
Work History
Child-Care Worker
Self Employed
02.2019 - Current
- Provided in-home childcare services for children aged 6 months to 13 years, ensuring a safe, nurturing environment
- Organized educational and recreational activities, prepared nutritious meals, and managed daily routines
- Communicated effectively with parents to update on children's progress and addressed any concerns
- Developed strong, trusting relationships with families, demonstrating reliability, patience, and adaptability in dynamic situations
- Maintained a clean and organized living space, fostering a positive and engaging atmosphere
Customer Service Representative
East Oakland Community Project
01.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Some College - Business Management
Chabot College
Hayward, CA01.2025
Skills
- Safety Skills
- Responsibility
- Time-Management
- Patience
- Reliability
- Problem Solving
Timeline
Customer Service Representative
East Oakland Community Project
01.2022 - 08.2024
Child-Care Worker
Self Employed
02.2019 - Current
Some College - Business Management
Chabot College
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