James Nichols

• Managed the technical operation of the organization's hardware and software; managed day-to-day operations of the data center.
• Developed, recommended, and administered policies, procedures, and processes in support of all data center operations and mainframe and minicomputer systems; implemented and monitored compliance with approved policies, procedures, and processes.
• Developed, recommended, and monitored the implementation of application, database, and operating system security standards, procedures, and controls, including vendor access and third-party reporting processes.

Prioritized production work and coordinated activities between development staff, technical staff, and end-user developments.

• Monitored network performance and identified potential issues in systems.
• Assisted in troubleshooting network connectivity problems for users.
• Configured and maintained network devices including routers and switches.
• Documented network configurations and updated system records regularly.
• Provided technical support to team members on network-related inquiries.
• Collaborated with IT staff to implement security protocols for data protection.
• Conducted regular assessments of network infrastructure for improvements.
• Assisted various departments in maintaining network security by configuring remote routers and firewalls.
• Configured and tested network hardware such as routers, switches, hubs and bridges.
• Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
• Managed switches, routers, and firewalls for network.
• Developed, deployed and maintained network infrastructure including routers, switches, firewalls and wireless access points.
• Audited firewall rulesets periodically to ensure they are up-to-date with current security policies.
• Worked with outside vendors and teams to develop voice and data wiring infrastructure.
• Managed application patches, data backup, security changes and network configuration.
• Identified, reported and resolved network security violations.
• Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
• Maintained hardware and software for networks and assisted in installation and upgrade of servers.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
• Responded to client requests for technical support by phone, email and inter-office chat service.
• Acted as primary contact for computer hardware and software problems and network emergencies.
• Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.

• Managed daily computer operations to ensure smooth workflow at Pleasant Holidays.
• Oversaw user support and troubleshooting for internal teams and clients.
• Collaborated with IT teams to resolve technical issues promptly and effectively.
• Monitored system performance, identifying areas for improvement and upgrades.
• Resolved customer service requests in a timely manner.
• Conducted regular reviews of system logs to detect problems or irregularities.
• Assisted with the installation, configuration and maintenance of servers.
• Ensured compliance with security requirements for systems access control.