James Mullins
Beaumont
Summary
Experienced leader with strong background in guiding teams, achieving strategic objectives, and making sales goals. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Keyholder
Bath and Body Works
08.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Assisted customers in locating specific items they were looking for quickly increasing overall client satisfaction
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Met sales targets consistently by positively engaging customers and delivering high levels of service
- Assisted in hiring processes, reviewing resumes, scheduling interviews, and onboarding new employees.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Conducting JHSC Inspections, Notice of Meeting, and Meeting Minutes Monthly
Keyholder
Lacoste
11.2020 - 08.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Cook
Dairy Queen
06.2019 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Diploma - Human Resource Management
Macewan University
Edmonton, Alberta05-2026
Diploma -
Beaumont Composite High School
Beaumont, Alberta06.2021
Skills
- Team leadership
- Customer service
- Training and mentoring
- Safety enforcement
- Multitasking and prioritizing
- Problem anticipation and resolution
- Time management
- Verbal and written communication
- Goal setting
- Conflict resolution
Languages
English
French
Timeline
Keyholder
Bath and Body Works
08.2022 - Current
Keyholder
Lacoste
11.2020 - 08.2022
Cook
Dairy Queen
06.2019 - 11.2019
Diploma -
Beaumont Composite High School
Diploma - Human Resource Management
Macewan University
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