James Morrison
Brentwood
Summary
Dynamic automotive professional with extensive experience at Cat's Automotive, excelling in advanced diagnostics and customer relations. Proven track record of optimizing inventory management and enhancing repair efficiency, resulting in increased customer satisfaction. A dedicated team player with strong problem-solving abilities, committed to delivering exceptional service and maintaining high-quality standards.
Qualified Maintenance Worker with solid background in maintenance and repair. Adept at diagnosing and resolving complex mechanical issues, ensuring optimal equipment performance. Demonstrated expertise in troubleshooting and implementing preventive maintenance strategies.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
SR. Mechanic/ General Manager
Cat"s Automotive
08.2013 - Current
- Optimized inventory management by regularly monitoring stock levels and placing orders for necessary parts, reducing downtime due to part unavailability.
- Demonstrated expertise in specialized repairs such as electrical systems or transmission rebuilds, expanding the scope of services offered at the shop.
- Increased efficiency in maintenance procedures by implementing a streamlined workflow process for the team.
- Solved complex mechanical issues by utilizing advanced diagnostic tools and troubleshooting techniques.
- Enhanced customer satisfaction through timely and accurate completion of repairs, resulting in positive feedback and repeat business.
- Reduced vehicle downtime for clients by performing preventative maintenance services according to manufacturer guidelines.
- Contributed to a positive team environment by offering assistance when needed and collaborating effectively with coworkers on challenging projects.
- Delivered exceptional customer service by addressing inquiries, providing accurate repair estimates, and maintaining regular communication throughout the repair process.
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized WinWorks, All Data, and Identafix to complete estimates for materials, labor and service costs.
Repossession Agent
Digital Dog Auto Recovery
03.2009 - 08.2013
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Built positive relationships with clients, resulting in repeat business for the company.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
- Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
Education
GED -
Fremont Adult School
Fremont, CA06-2002
Skills
- Brake systems
- Computer skills
- Engine repair
- Drivetrain repair
- Suspension systems
- Advanced diagnostics
- Vehicle inspections
- Exhaust systems
- Steering systems
- Automotive electronics
- Fuel systems
- Emissions control
- Maintenance scheduling
- Electrical systems
- Hybrid systems
- Performance tuning
- Fabrication techniques
- Electrical troubleshooting
- Preventive maintenance procedures
- Driveline maintenance
- Installing equipment
- Customer relations
- Computerized diagnostics
- Welding and fabrication
- Welding
- Maintaining records
- Service scheduling
- Parts management
- Supply ordering
- AC repair
- Calibrating instruments
- Ticket writing
- Warranty procedures
- Troubleshooting and Diagnostics
- Willing to learn
- Hardworking and dedicated
- Customer service
- Team player
- Problem-solving
- Teamwork and collaboration
- Maintenance and repairs
- Brake servicing
- Attention to detail
- Oil changes
- Problem-solving abilities
Timeline
SR. Mechanic/ General Manager
Cat"s Automotive
08.2013 - Current
Repossession Agent
Digital Dog Auto Recovery
03.2009 - 08.2013
GED -
Fremont Adult School
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