James Morin
Winnipeg,MB
Summary
Sales-oriented customer experience professional with progressive, entry-level experience gained through summer and part-time roles during post-secondary education. Background in luxury hospitality, premium retail, and sales support, with hands-on exposure to prospecting, follow-ups, CRM usage, and relationship-driven selling. Confident communicator with a strong interest in building long-term client relationships within a luxury sales environment.
Overview
6
6
years of professional experience
Work History
Client Services & Sales Support Associate
Mission Hill Family Estate Winery
05.2023 - Current
- Supported retail and private sales teams in delivering personalized, high-end customer experiences
- Actively engaged customers to identify needs, preferences, and buying intent during tastings and visits
- Conducted post-visit follow-ups to encourage repeat purchases and private bookings
- Assisted with maintaining CRM records, including contact details, preferences, and purchase history
- Provided product knowledge support to help guide purchasing decisions
- Contributed to meeting daily and monthly sales targets through strong customer engagement
Sales & Leasing Assistant (Part-Time / Summer)
Luxury Okanagan Developments
05.2022 - 04.2023
- Assisted the sales team with prospect research and qualification of inbound and outbound leads
- Conducted follow-up calls and emails with interested buyers to move leads through the sales process
- Helped schedule private showings and initial consultations
- Maintained CRM accuracy and supported basic sales reporting
- Gained exposure to consultative selling and high-value transactions
Guest Experience Associate (Seasonal)
Delta Hotels by Marriott – Grand Okanagan Resort
05.2021 - 09.2021
- Delivered premium service while identifying opportunities to upsell room upgrades and experiences
- Built rapport with guests through proactive communication and attentive service
- Supported VIP guests and repeat clients, contributing to strong satisfaction and retention
Retail Sales Associate
Indigo Books & Music
05.2020 - 10.2020
- Assisted customers with product selection, recommendations, and add-on purchases
- Met daily sales expectations while maintaining visual merchandising standards
- Developed confidence handling objections and closing point-of-sale transactions
Education
Bachelor of Management -
University of British Columbia
Kelowna01-2023
Skills
- Relationship-Based Selling
- Customer Prospecting & Follow-Ups
- Entry-Level B2C & B2B Sales Support
- Cold Outreach (Phone & Email)
- CRM & Sales Pipeline Support
- Market Research & Lead Qualification
- Objection Handling (Foundational)
- Luxury Brand Representation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Client Services & Sales Support Associate
Mission Hill Family Estate Winery
05.2023 - Current
Sales & Leasing Assistant (Part-Time / Summer)
Luxury Okanagan Developments
05.2022 - 04.2023
Guest Experience Associate (Seasonal)
Delta Hotels by Marriott – Grand Okanagan Resort
05.2021 - 09.2021
Retail Sales Associate
Indigo Books & Music
05.2020 - 10.2020
Bachelor of Management -
University of British Columbia