James Monroy
Hacienda Heights
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Shipping & Receiving/Office Assistant
Merit Aerospace
09.2024 - Current
- Created invoices and packing lists for outgoing orders.
- Received inbound purchase orders with thorough attention to detail and manually entering in Excel.
- Prepared shipments, labeled, organized, packed and loaded.
- Processed shipments on carrier websites including FedEx, UPS and DHL.
- Assisted in communication with customers, vendors, forwarders and carriers via email or phone.
- Verified PO’s, Part numbers, Lot numbers, Serial numbers and traceability.
Customer Service Representative
Rhino Container
05.2023 - 06.2024
- Provided B2B/E-Commerce Customer Service via Email, Phone and coordinating w/Sales Reps.
- Order/Data Entry, Processing 30-40 orders daily in our CRM/ERP systems.
- Processed, Documented and Filed RMA daily with maintaining customer rapport and satisfaction.
- Managed Inventory to accurately assist customers in our system as well as reporting to various departments.
- Daily troubleshooting to maintain customer care and assist in seamless workflow.
Pre-Fabrication
Tuff Shed
11.2022 - 04.2023
- Operated machinery such as: Saws, Nail/Staple Guns, and Drills.
- Prefabricated building components like Trim, Walls, Doors, and Trusses.
- Cut wood to accurate dimensions, Painted, Assembled, and Loaded trucks for delivery.
Customer Service / Electronics Tech / Shipping & Receiving
H & A Transmissions, Inc.
09.2020 - 10.2022
- Assisted in Customer service, Order/Data Entry, Invoicing, and Warranties.
- Refurbished transmission electronics; prepped, cleaned, tested, and packaged.
- Picked orders, stocked, maintained inventory, created purchase orders.
- Received inbound purchase orders; unpacked, stocked, distributed, and item entry.
- Prepared outbound shipments; inspected, prepped, packaged, created Bill of Ladings, shipping labels, maintained carrier relations.
Education
Diploma -
Glen A. Wilson High School
Hacienda Heights, CA01.2004
Skills
- Microsoft Office
- Adobe Creative Suite
- Adobe Photoshop
- QuickBooks
- Outlook
- Sage Business Works
- Sage 100
- CRM
- ERP
- Macola
- TMS Systems
- Call handling
- Proofreading
- Mail handling
Timeline
Shipping & Receiving/Office Assistant
Merit Aerospace
09.2024 - Current
Customer Service Representative
Rhino Container
05.2023 - 06.2024
Pre-Fabrication
Tuff Shed
11.2022 - 04.2023
Customer Service / Electronics Tech / Shipping & Receiving
H & A Transmissions, Inc.
09.2020 - 10.2022
Diploma -
Glen A. Wilson High School