JAMES MITCHELL
Richmond
Summary
Dynamic Territory Manager with a proven track record at Honey Bucket, skilled in sales strategy and territory expansion. Adept at mechanical repair and troubleshooting, I leverage critical thinking to drive market share growth and enhance customer satisfaction. Committed to excellence, I consistently implement effective solutions that elevate operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Territory Manager - Sales and Service
Honey Bucket
Oakland
07.2023 - Current
- Developed and implemented sales strategies to increase market share in a designated territory.
- Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
- Organized promotional events such as trade shows, seminars and webinars for new product launches.
Laser Technician
LaserAway
San Francisco
05.2022 - 06.2023
- Assembled laser products according to drawings and work instructions.
- Accelerated problem isolation on modules and sub-assembly components through excellent troubleshooting skills.
- Prepared final testing reports and supporting data for completed products.
- Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control.
Building Maintenance Technician
JLL
San Francisco
04.2020 - 07.2022
- Coordinate and submit reports on repairs, maintenance, and project requirements.
- Inspect building spaces and institute corrective actions to meet facility standards.
- Organize predictive and preventative maintenance work for building systems and equipment.
- Painted walls, ceilings, trim and doors and replaced fixtures to update building appearance.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Service Tech
Bi-Rite Foodservice Distributors
Brisbane
07.2017 - 03.2020
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Route Service Manager
Ecolab
San Roman
01.2016 - 05.2017
- Analyzed customers problems to diagnose faults and implement corrective measures.
- Maintained accurate records of customer payments and money received for deliveries.
- Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
- Promoted products to customers driving an increase in revenue from the regular route.
- Connected with established accounts to offer additional services and solicit referrals.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
Service Technician
Ecolab
San Roman
01.2013 - 01.2016
- Reviewed merchandise malfunctions through troubleshooting and characterization of subsystems and discreet parts.
- Operated test equipment such as.
- Wrote daily logs of completed work and conducted field investigation for verification and documentation.
- Communicated test results and observations to engineering team members.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
Education
Equipment Operator’s Certification - Heavy Equipment Operator
Heavy Construction Academy
Brentwood, NH11.2021
Electrical
Wyo Tech College
Fremont, CA01.2013
El Cerrito High School
El Cerrito, CA01.2005
Skills
- Mechanical Repair
- Troubleshooting strength
- Power and hand tool use
- Electrical Certification
- Understanding schematics
- OSHA
- Territory expansion
- Equipment repair
- Maintenance scheduling
- General plumbing
- Building maintenance
- Good work ethic
- Critical thinking
- Sales strategy
Accomplishments
- Heavy Construction Academy - Brentwood, NH November 2021 Heavy Equipment Operator Certification.
- 75 classroom hours of “Principles of Heavy Equipment Operations” o Coursework in basic Civil Blueprint Reading, Site Layout, o Laser Level and Grade Rod, Excavation Calculations, and Grades.
- 165 hours Field Operator experience o Trained in safety requirements on job sites, personal protection, safe equipment operations and maintenance American Safety Council-OSHA Education Center.
Education and Training
other
Certification
10 Course Certification #Pending Heavy Equipment Operating Skills Loader Vibratory Compactor Skid Steer Hydraulic Excavators Articulating Dump Truck Motor Grader Backhoe Bulldozer
Timeline
Territory Manager - Sales and Service
Honey Bucket
07.2023 - Current
Laser Technician
LaserAway
05.2022 - 06.2023
Building Maintenance Technician
JLL
04.2020 - 07.2022
Service Tech
Bi-Rite Foodservice Distributors
07.2017 - 03.2020
Route Service Manager
Ecolab
01.2016 - 05.2017
Service Technician
Ecolab
01.2013 - 01.2016
Equipment Operator’s Certification - Heavy Equipment Operator
Heavy Construction Academy
Electrical
Wyo Tech College
El Cerrito High School
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