James Miller
Ventura
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Adaptability to successfully carry out business plans as called for by GM/upper management.
Strong leader who knows how to motivate and get behind sales guys to help them become successful and efficient. Strong desk manager who knows how to work deals and make money for the company. Loyal, trustworthy, honest, and dependable.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
Steve Thomas BMW
11.2016 - Current
- Started on sales floor as client advisor. Moved to internet sales manager after 1.5 years.
- Promptly and efficiently respond and engage customers when a lead is received. Working all hours of the day via phone and laptop at home in order to help customers find the right car.
- Create a relationship with prospective customers in order to build a bond that turns into a lifetime of car sales rather than just one.
- Help customers with everything in regards to their new car including parts, service etc.
- Carry myself in a way that builds the BMW brand as well as sells the store and earns a customer relationship for life.
- Reply to customers ASAP after receiving a lead. Work with GSM in order to make a deal. Desk my own deals in ERA then run it by GSM for final approval.'
- Be as self-sufficient as possible in order to allow the store to run more efficiently.
Busboy/Bar-back
Garman's Irish Pub
06.2015 - 10.2016
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Sales Associate
Big 5 Sporting Goods
07.2011 - 05.2015
- Customer facing sales associate. Dealing in customer service as well as backroom operations and merchandise delivery. Engage customers and help them find the right merchandise to fit their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivery Driver Assistant
Allied Beverage Group
05.2013 - 07.2013
- Start at 4am, ride along in the truck to each delivery stop and help driver down stack product and wheel into store/cooler. Rotate old product out and sometimes build displays for new product. Assist the driver with anything needed in order to complete the job efficiently.
- Summer job to earn extra cash during college.
Education
Bachelor of Arts - Communications
California Lutheran University
Thousand Oaks, CA05.2015
Ventura High School
Ventura, CA06.2011
Skills
- In person and phone sales techniques
- Inbound/outbound Call Management
- Appointment Scheduling
- Time management
- Product knowledge
- Communication
- Organization
- Multi-tasking, handling multiple leads and deals at once
- Dedication to meet goals
Accomplishments
- Sold the most cars in the dealership every single month from 2018-2021.
- 3 time BMW podium award winner for new vehicles sales: Gold, Bronze, Bronze
- Highest gross profit in the store from 2018-present.
- Highest average backend gross profit from 2018-present.
- Worked as a desk manager during weeks that one of the desk managers were on vacations.
Timeline
Internet Sales Manager
Steve Thomas BMW
11.2016 - Current
Busboy/Bar-back
Garman's Irish Pub
06.2015 - 10.2016
Delivery Driver Assistant
Allied Beverage Group
05.2013 - 07.2013
Sales Associate
Big 5 Sporting Goods
07.2011 - 05.2015
Bachelor of Arts - Communications
California Lutheran University
Ventura High School
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