James Messick

• Submit Tickets to CPE team for work related to Cloud Customer Request.
• Configure OnBase request as need from Direct support issue
  HL7 product support for OnBase Solutions.
• Epic Integration support for Imaging
  Close cases in a timely manner once ticket have been resolved.
• Provide support of other Members related to OnBase and other Product knowledge.
• Deploy ClickOnce Packages as request come in
  Supporting Several Hospital via our Cloud Solutions at Hyland Software.
• AWS Server Troubleshooting error reporting part of Incident team.
• Citrix Profile support for Deployment of Customer web-based logins.
• F5 Load/balance Troubleshooting
  Splunk tools experience for active issue and tracking down RCA.
• Create documentation as need to best practices and configuration White Papers.
• Participate in Shift Coverage rotating bases as Directed My Manager.
• Execute approved SQL Scripts.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Manager Project with City of Irvine start to finish
  Develop workflow solutions mapping to SIRE workflow designs.
• Implement ARC GIS Mapping Solutions.
• 
  Installation OnBase Systems using Conversion Utility to Complete EMC SIRE to OnBase work.
• On Site on Client and solution to include Unity Client,Web Client and GIS Solutions.
• Provide Mentoring and Support to new Team Members for all areas of OnBase solution.
• Continue to support legacy LibertyNET system.
• Assist Support with EPIC EMR configuration as needed.
• Module Expert in EMR intergrations.

• 2009 Supporting Hyland and LibertyNET Customers

Provided support for customer in the OnBase environment including Scanning/Workflows/AP Solution/EMR Solutions within EPIC and Cerner and other verticals.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines.

Continue to Support LibertyNET Customers after being Acquired by Hyland Software.

• Documented faults and bugs for referral to development staff for use in updates.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

• Manage IT projects that define and meet client's needs and business objectives.
• Document Control Management and providing comprehensive technical support and service for various hardware, software, and network applications.
• Install, implement, and configure Vista Plus Professional on UNIX and NT/Win2K.
• Execute administrative and end-user training for Vista Plus.
• Integrate and install ERP interfaces such as SAP R/3, PeopleSoft, and Oracle Applications.
• Perform scripting for Unix and NT, and provide customized scripts and solutions for clients.
• Facilitate technical account management, technical documentation, and technical knowledge transfer.
• Offer technical support to team members and clients.
• Conduct executive-level presentations.
• Created strategies that propelled business forward in industry.

• Combat veteran of operation Desert Storm
• Functioned as Logistics and Embarkation Administrator
• Installation and Training on Logistics system and Embarkation Software.