James McPhail
Saint Charles,MI
Summary
Results-driven professional considered a knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects and developing plans for improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
IT Facilities Engineer
Insight Global/Dart Container
01.2001 - Current
- Project Management
- Plan, oversee, and monitor all aspects of facilities IT installation and maintenance
- Manage vendor relationships, negotiate contracts, review estimates and approve onsite work and installations
- Collaborate with facilities engineering, PM Team and contractors for the scheduling of onsite contractors
- Build Scope of work and communicate with vendors to build effective estimates and quotes
- Travel to the various sites to site surveys, project kick off, project closure and punch list, Vendor interviews, face-to-face with engineers and site management
- Onsite engagements with facilities and site management to discuss future requirements and implementation planning.
- Review, develop and implement policy with facilities and vendors to insure compliance to procedures and maintain safety and industry standards.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
- Acted as contact for client's communication with field personnel.
Field Supervisor
TEKsystems / NetSource One
01.2016 - 11.2021
- Project management
- Design and install of structured cabling systems, IDF and MDF solutions
- Diagnosed and troubleshot hardware, software and network issues.
- Wireless survey and mapping
- Review and design IT systems grounding and bonding requirements
- Onsite and remote troubleshooting of Voice and telephony issues with clients
- Providing on site assistance to remote systems and network engineers to investigate and develop solutions
- Developed and scheduled Data Center, MDF, NOC Maintenance and management
- Onsite tech support for switch, server, firewall and device installation and configuration
- Workstation technician, PC troubleshooting, repair and install of new IT components
- Kept teams on task to complete milestones on time.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Trained workers in proper methods, equipment operation and safety procedures.
- Collaboration with engineering teams on design and production facility modifications while maintaining benchmarks and deadlines.
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
Maintenance Mechanic
MedExcel At Ascension St. Mary's Hospital
06.2014 - 01.2016
- Performed preventive and regular maintenance on systems.
- Michigan State licensed Boiler mechanic
Apprentice Electrician
Jim Henne, Henne Electric
07.2013 - 07.2014
- Residential and commercial electrical work
- Design, purchase and installation of CCTV, access control, network, and voice systems.
- Structured cable, IT, home theater, smart home installations
IT Field Technician
Site Services Inc/Dow Corning
06.1996 - 07.2013
- 1996-2003 Packaging and production supervisor. Leading 2 - 3 shifts of +/- 23 employees and contractors in the manufacture of silicone based products.
- 2003-2007 Site maintenance and licensed electrician maintaining electrical, HVAC, Plumbing and IT work on site
- 2007-2013 IT Field Technician and team lead
- Lead Data Center Technician
- Lead certified Fiber Optic Technician
- Lead CCTV Technician and project manager for all Michigan, Ohio, Indiana, Kentucky and Alabama facilities
- Collaboration room design and audio visual configuration and installation
- Design and install IT infrastructure systems for all North American Dow Corning facilities and clients including Dow Diamond Loons Stadium, H Hotel, Midland Holiday Inn, Horizon Center Saginaw, Bay City Schools, Midland County Public Schools and various manufacturing, medical and financial institutions throughout Michigan.
Education
No Degree - Business And Communication
Delta College
Saginaw, Michigan2025
Certificate - Electronic Safety And Security Systems Technician
BICSI
Tampa, Florida03.2012
Certificate - Fiber Optic Systems
Fiber Technician
Hickory, NC03.2010
Certificate - Structured Cabling Systems
Bicsi
Tampa, FL03.2008
Licensed Apprentice - Electrical
Associated Builders And Contractors
Midland, MI05.2007
High School Diploma -
St. Charles High School
St. Charles, MISkills
- Project Management
- Vendor Relations
- Safety and Compliance
- Operations Planning
- Work Order Review
- Schedule Development
- Quality Control
- Schedule Coordination
- Subcontractor Management
- Safety Compliance
- Field Operations
- Conflict Resolution
Certification
- 2020 Fortinet NSE3
- 2019 Rukus LAN
- 2019 WLAN fundamentals 2008
- 2019 Panasonic NS700 Certification
- 2019 Bogan Sound Academy
- 2017 Z-Wave Certified Installer
- 2010 ETA Fiber Optic Technician
- 2008 BICSI Certified Cable Technician
- 2007 Licensed Apprentice Electrician
Timeline
Field Supervisor
TEKsystems / NetSource One
01.2016 - 11.2021
Maintenance Mechanic
MedExcel At Ascension St. Mary's Hospital
06.2014 - 01.2016
Apprentice Electrician
Jim Henne, Henne Electric
07.2013 - 07.2014
IT Facilities Engineer
Insight Global/Dart Container
01.2001 - Current
IT Field Technician
Site Services Inc/Dow Corning
06.1996 - 07.2013
No Degree - Business And Communication
Delta College
Certificate - Electronic Safety And Security Systems Technician
BICSI
Certificate - Fiber Optic Systems
Fiber Technician
Certificate - Structured Cabling Systems
Bicsi
Licensed Apprentice - Electrical
Associated Builders And Contractors
High School Diploma -
St. Charles High School
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