- Enjoy participating in sports such as hockey and baseball for overall physical and mental well-being
James Mariano
Toronto,ON
Summary
Dynamic and highly motivated customer service professional with a proven track record at TD Bank, excelling in complaint resolution and payment processing. Experienced with handling customer inquiries and resolving issues in credit card services. Utilizes effective communication and problem-solving skills to enhance client satisfaction. Knowledge of account management and transaction processing ensures smooth service delivery. Reliable team player with excellent communication, problem-solving, and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Representative
TD Bank
04.2025 - Current
- Assisted customers across Canada with credit card inquiries and account management.
- Collaborated with team members to streamline service and improve response times.
- Adapted quickly to new software systems for enhanced customer service delivery.
- Resolved billing discrepancies and provided account troubleshooting support.
- Educated clients on credit card features and benefits
- Processed transactions efficiently, ensuring compliance with bank policies.
Back Shop Supervisor
Meadowbrook Golf & Country Club
04.2021 - 09.2024
- Supervised daily operations, ensuring compliance with safety and quality standards for 400 members and guests
- Trained and mentored team members on best practices for customer service and efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall member satisfaction.
- Organized and executed golf events, ensuring a seamless hospitality experience
- Maintained and managed equipment logistics ensuring precision, care, and timely availability
Education
Bachelor of Arts - History
University of Guelph
Guelph, ON05-2026
Skills
- Customer relations
- Complaint resolution
- Payment processing
- Call handling
- Customer service
- Problem-solving
Interests
Timeline
Credit Card Customer Service Representative
TD Bank
04.2025 - Current
Back Shop Supervisor
Meadowbrook Golf & Country Club
04.2021 - 09.2024
Bachelor of Arts - History
University of Guelph