Hi, I’m
James Manna
Toronto,Canada
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. As well as pursing a field in electrical construction & maintenance at George Brown College, where i am learning the skills and knowledge, I plan to take the Ontario red seal 442A exam to become a qualified industrial electrician.
Overview
7
years of professional experience
Work History
Sheridan Nurseries
Yard Worker /Sales Associate
01.2017 - Current
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support
- Answered inbound calls. chats and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted with loading trees onto customer vehicles
- Greeted customers and provided assistance in selecting the perfect Christmas tree.
- Maintained inventory of trees. wreaths, garland, and other holiday decorations.
- Provided product knowledge to customers on various types of Christmas trees
- Monitored sales floor to identity customers in need of assistance and merchandise requiring replenishment.
- Offered advice on how best to care for a live tree throughout the season.
Self-employed
Freelancer
03.2020 - 01.2021
Job overview
- Washed, waxed, and buffed exterior of cars using power equipment and cleaning products.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied polishes conditioners. and protectants to clean, protect, and preserve vehicle surfaces.
- Shampooed carpets and upholstery to remove stains and odors.
- Operated snow plow to clear roads and sidewalks of accumulated snow, ice, and debris.
- Weeded gardens and flower beds.
- Operated landscaping equipment to maintain grounds and remove trees.
- Answered customer questions regarding care and general knowledge of landscape.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Removed snow from sidewalks during winter months as needed.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Cut and trimmed lawns using power mowers and edgers.
- Applied mulch and burlap coverings to bushes and trees for winter.
Kaboom Fireworks
Sales Associate /Customer Service Representative
03.2018 - 02.2019
Job overview
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
George Brown College
Electrical Construction & Maintenance
09.2027
Lawrence Park Collegiate Institute
High School Diploma
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Client Relations
- Service Upselling
- Retail Sales Customer Service
- Customer Service
- Courteous Demeanor
- Store Maintenance
- Shipping and Receiving
- Understanding
- Typing Proficiency
Websites
References
References available upon request
Timeline
Freelancer
Self-employed
03.2020 - 01.2021
Sales Associate /Customer Service Representative
Kaboom Fireworks
03.2018 - 02.2019
Yard Worker /Sales Associate
Sheridan Nurseries
01.2017 - Current
George Brown College
Electrical Construction & Maintenance
Lawrence Park Collegiate Institute
High School Diploma