James LOVAGHY
Kelowna,BC
Summary
Proven leader and strategic thinker, I excelled at LensCrafters by driving sales growth and team performance through effective coaching and robust problem-solving. Leveraging outstanding communication and retail sales techniques, I significantly enhanced customer satisfaction and operational efficiency. My approach consistently fostered a collaborative environment, achieving notable improvements in staff motivation and financial outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Store Manager
LensCrafters
Kelowna, British Columbia
05.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored a team of 13 associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Performed laboratory tasks for three years, such as surfacing, cutting jobs, and quality inspection.
- Utilized advanced technical skills and expertise to troubleshoot complex problems, implement solutions, and reduced remakes and refunds.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Measured and reviewed performance via KPIs and metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Store Manager
LensCrafters
Kelowna, British Columbia
07.2015 - 05.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created effective business plans to focus strategic decisions on long-term objectives.
Retail Manager
LensCrafters
Kelowna, British Columbia
01.2006 - 07.2015
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized CRM systems to manage customer relationships and personalize service.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supported retail associates to drive quality performance and experiences for guests.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated with the marketing team to plan and execute promotional events.
- Implemented strategies to achieve sales targets and increase store profitability.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Eyewear Consultant
LensCrafters/Sunglass Hut
Kelowna, British Columbia
05.2002 - 01.2006
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Attended industry events to stay up-to-date on new products and technologies.
- Processed payments accurately using cash registers or point-of-sale systems.
- Placed special orders or called other stores to find desired items.
- Organized merchandise displays to attractively showcase products.
- Provided customer service to eyewear shoppers, answering questions and addressing concerns.
- Explained product features, benefits, warranties and return policies to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
Licensed Optician - Optician
Northern Alberta Institute of Technology
Edmonton, None05-2022
Skills
- Store operations oversight
- Outstanding communication skills
- Policies and procedures
- Customer feedback analysis
- Payroll management
- Recruiting and hiring
- Team building and leadership
- Sales professional
- Strategic planning
- Team leadership and coaching
Certification
- Licensed Optician
- Lab certifications
Languages
English
Full Professional
Hungarian
Limited
French
Limited
Affiliations
- Renovations in my home
- Fixing things and problem solving
- positive outlook and big picture thinking
- I am an active and nature loving person
Accomplishments
- Making goal and comp to the last year 4 years in a row.
- The number one team in north America for several KPI's.
- We received several awards for sales to plan and our internal survey's (NPS)
- I won two trips to summit two years in a row by exceeding our sales plan.
Timeline
Licensed Store Manager
LensCrafters
05.2022 - Current
Store Manager
LensCrafters
07.2015 - 05.2022
Retail Manager
LensCrafters
01.2006 - 07.2015
Eyewear Consultant
LensCrafters/Sunglass Hut
05.2002 - 01.2006
- Licensed Optician
- Lab certifications
Licensed Optician - Optician
Northern Alberta Institute of Technology
Similar Profiles
Alex ONeillAlex ONeill
Market Manager at LensCraftersMarket Manager at LensCrafters
Jocelyn TorresJocelyn Torres
Sales Associate at LenscraftersSales Associate at Lenscrafters
Luz MondragonLuz Mondragon
Optical Technician at LensCraftersOptical Technician at LensCrafters