James Lieb
Dundas,ON
Summary
Dynamic Account Representative with a proven track record at ArcelorMittal Dofasco, excelling in customer relationship management and collaboration. Leveraged sales proficiency to enhance customer satisfaction and streamline order processes, ensuring timely service. Skilled in utilizing SAP IBP and Excel to maintain accurate records and drive business development.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Educational background in Economics, with a keen interest in econometrics and the application of statistical methods to describe real world problems.
Strong knowledge of various programming languages, including Javascript, Python, React, CSS, HTML.
Overview
4
4
years of professional experience
Work History
Account Representative
ArcelorMittal Dofasco
08.2024 - Current
- Managed a set of customer accounts in the automotive segment, overseeing approximately 200 parts of steel across over 20 distinct customers.
- Maximized customer satisfaction by expediting customers' needs.
- Managed the order entry and billing of approximately 200 customer orders.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions and customer order requests for auditing purposes.
- Utilized various systems and software applications including Excel, SAP IBP, and other company-specific applications.
Account Representative, Intern
ArcelorMittal Dofasco
05.2023 - 08.2024
- Managed a set of customer accounts in the automotive segment, overseeing approximately 200 parts of steel across over 20 distinct customers.
- Maximized customer satisfaction by expediting customers' needs.
- Managed the order entry and billing of approximately 200 customer orders.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions and customer order requests for auditing purposes.
- Utilized various systems and software applications including Excel, SAP IBP, and other company-specific applications.
Meat Clerk
Fortinos Supermarket
09.2022 - 04.2023
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Technical Support Representative
Concentrix
05.2022 - 09.2022
- Managed high levels of call flow and responded to technical support needs related to IOS and MAC devices.
- Diagnosed and troubleshot hardware, software, and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over the phone.
- Navigated difficult conversations with dissatisfied customers.
Line Cook
Thirsty Cactus Cantina
06.2021 - 10.2021
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Plated and presented all dishes to match established restaurant standards.
Education
Bachelor of Arts - Economics
08-2024
- Account Representative, ArcelorMittal Dofasco, Completed 2024
- 3.4 GPA
Associate of Arts - Health, Wellness & Fitness
04-2017
Skills
- Sales proficiency
- Department collaboration
- Account reconciliation
- Document management
- Web technologies and services
- Business development
- Account management
- Customer relationship management
- Communication and negotiations
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Account Representative - ArcelorMittal Dofasco
08.2024 - Current
Account Representative, Intern - ArcelorMittal Dofasco
05.2023 - 08.2024
Meat Clerk - Fortinos Supermarket
09.2022 - 04.2023
Technical Support Representative - Concentrix
05.2022 - 09.2022
Line Cook - Thirsty Cactus Cantina
06.2021 - 10.2021
Mcmaster University - Bachelor of Arts, Economics
Mohawk College of Applied Arts And Technology - Associate of Arts, Health, Wellness & Fitness