James Leverett
Escondido
Summary
Experienced IT Support professional with a strong background in system administration, end-user support, and network troubleshooting. I am skilled in deploying and maintaining workstations, resolving hardware and software issues, and supporting users in both in-person and remote environments. I am proficient in managing IT assets, user accounts, and access controls across platforms such as Active Directory, JAMF, and Okta. Adept at delivering timely technical solutions, streamlining support operations, and ensuring system reliability. Known for providing excellent customer service and contributing to efficient, secure IT environments in both civilian and military settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate IT Specialist
Sony PlayStation Studios
San Diego
11.2022 - Current
- Provide Tier 1–2 technical support for Windows, macOS, and Linux systems across a fast-paced production environment.
- Troubleshoot hardware, software, networking, VPN, and authentication issues while maintaining high customer satisfaction.
- Install, configure, and maintain development kits, workstations, and specialized studio systems.
- Support engineers, designers, and users with application issues, environment setup, and system configuration.
- Use Active Directory to create/modify user accounts, manage group permissions, access control, and workstation policies.
- Perform imaging and deployment of operating systems using tools such as PXE, USB provisioning, and virtualization platforms.
- Document issues, solutions, and SOPs to improve internal support processes and reduce ticket resolution time.
- Configure, patch, and maintain endpoint security tools including antivirus, disk encryption, MFA, and access control.
- Monitor system and network health using dashboards and logs, escalating critical issues to senior engineers as needed.
- Maintain accurate asset inventory of hardware, software licenses, and studio equipment.
- Assist with onboarding and offboarding including account setup, email configuration, device assignment, and access provisioning.
- Collaborate with systems engineers and cloud teams to troubleshoot infrastructure, authentication, and network issues.
- Provide remote support using RDP, SSH, screen-sharing tools, and ticketing systems (ServiceNow, Jira).
- Participate in continuous improvement initiatives to automate routine tasks and enhance IT workflows.
System Administrator
FIT Solutions MSP
San Diego
04.2021 - 11.2022
- Monitored and secured client LAN and WAN connections, ensuring uptime and efficient network performance.
- Managed user profiles in Active Directory, implementing security policies and monitoring through ConnectWise to achieve high customer satisfaction.
- Developed and implemented IT solutions aligned with security standards, resulting in improved system performance and reduced risk.
- Delivered on-call technical support, addressing critical issues promptly to minimize downtime and maintain client system functionality.
Field Service Technician
Peraton
San Diego
08.2020 - 04.2021
- Installed, maintained, and repaired hardware/software systems, ensuring security compliance and minimal downtime.
- Conducted proactive inspections and preventive maintenance to identify and mitigate potential security vulnerabilities.
- Educated clients on secure system usage and best practices, ensuring long-term reliability and adherence to security protocols.
Aviation Ordnance
US Navy
Columbia
01.2015 - 12.2020
- Safeguarded multi-million-dollar equipment to ensure 100% compliance with Navy regulations, fostering proper functioning, enhanced budget management, and proper leadership.
- Evaluated Junior Sailors’ performance to recommend improvements while servicing guns and accessories.
- Stowed, assembled, and loaded aviation and supplementary munition, including aerial mines, torpedoes, missiles, and rockets, while servicing bomb, missiles, and rocket-releasing and launching devices.
- Assembled, tested, and maintained aircraft mechanical and electrical armament and ordnance systems.
Help Desk Intern
Axos Bank
San Diego
05.2020 - 08.2020
- Provided on-site and remote IT support, resolving issues efficiently while ensuring compliance with security policies.
- Managed equipment and software inventory, performing PC upgrades and configurations to maintain secure systems.
- Onboarded new users by managing system imaging, application updates, and data migration with a focus on security.
Education
B.S - Information Technology
Western Governors University
Salt Lake City, Utah02.2026
A.A - Information Technology
ITT Technical Institute
Columbia, SC06.2011
Skills
- Cybersecurity Tools
- IT Infrastructure
- Incident Response
- Vulnerability Management
- Identity & Access Management
- Adaptability
Certification
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- Linux Essentials
- AWS Cloud Practitioner
- Azure Fundamentals
Projects
Monitoring Stack – Prometheus + Grafana + Alertmanager, Built a full production monitoring environment on Debian including service discovery and alert routing. Configured dashboards, custom alerts, exporters, and documentation. Automated configuration and pushed to GitHub using PAT authentication., monitoring-stack jlinux-helpdesk — Custom Linux Distribution, Built a Debian-based distro from scratch using live-build. Added custom packages, wallpapers, and configurations. Packaged, tested, and deployed ISO in VirtualBox., jlinux-helpdesk PXE Provisioning Server (Automated Debian Installation), Deployed a TFTP + DHCP + Preseed environment enabling hands-free OS installations. Debugged kernel boot issues and network interface mappings (enp0s8). Built full documentation and automation scripts. Multi-Cloud IAM Hardening (AWS, Azure, GCP), Implemented cross-cloud IAM improvements: MFA, conditional access, least privilege, KMS, RBAC. Added guardrails and documented recommended enterprise policies., multi-cloud-iam-hardening Splunk Logging Lab, Built an application logging pipeline using Python + Splunk. Created custom dashboards, searches, and indexes for simulated log data., splunk-logging-lab CI/CD Pipeline (Jenkins), Built a real Jenkinsfile pipeline with build → test → deploy stages. Connected to GitHub webhooks for automated pipeline runs.
Timeline
Associate IT Specialist
Sony PlayStation Studios
11.2022 - Current
System Administrator
FIT Solutions MSP
04.2021 - 11.2022
Field Service Technician
Peraton
08.2020 - 04.2021
Help Desk Intern
Axos Bank
05.2020 - 08.2020
Aviation Ordnance
US Navy
01.2015 - 12.2020
B.S - Information Technology
Western Governors University
A.A - Information Technology
ITT Technical Institute