Summary
Overview
Work History
Education
Skills
Certification
Languages
Entrepreneurship
Timeline
Generic
James Lee

James Lee

Montreal,QC

Summary

Enthusiastic Account Manager and Digital Marketing Specialist with over 7 years of experience helping businesses grow and build strong relationships. Thrives on finding creative solutions, whether it’s re-engaging clients, optimizing deals, or uncovering new opportunities through market research. Not afraid to embrace challenges, learn from mistakes, and continually strive for improvement. Dedicated to delivering results that make a real impact, bringing expertise and passion to help businesses succeed.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Services Manager

Wells Fargo Rail Corporation
07.2022 - Current
  • Managed a portfolio of 25 major accounts, focusing on nurturing relationships and optimizing deals, which resulted in a 20% year-over-year increase in customer satisfaction.
  • Provided inbound support to resolve campaign and account issues, ensuring seamless operations and high client satisfaction.
  • Re-engaged former clients and optimized existing deals, successfully driving revenue growth and exceeding sales targets.
  • Leveraged Salesforce to manage account activities, monitor performance, and implement growth opportunities.

Technology Account Manager

Hays Recruiment Agency
02.2021 - 06.2022
  • Managed a large portfolio of 10 key accounts, consistently surpassing quarterly sales targets by 30%.
  • Re-engaged former clients through cold calling, bringing them back on board and expanding business opportunities.
  • Developed familiarity with clients' industries, products, and revenue drivers to provide targeted solutions that enhanced their business outcomes.
  • Utilized Salesforce CRM to track account performance, client interactions, and sales outcomes, ensuring efficient account management and strategic decision-making.

Co-Owner - Store Operations

Couche Tard / Provisoir
04.2020 - 06.2022
  • Opened with 2 other co-owners and managed the store just before COVID-19, establishing it as an essential business during the pandemic.
  • Generated $1 million in sales in the first year, handling a high volume of customers daily and ensuring exceptional service.
  • Delivered customer service excellence, contributing to over 1,500 online reviews and maintaining a 4.8-star rating.

Digital Marketing and E-Commerce Specialist

Boutique Tozzi
02.2017 - 03.2020
  • Spearheaded customer success efforts by enhancing the online shopping experience through Shopify and Mailchimp, leading to increased customer engagement, repeat business, and a 30% increase in overall sales by improving the website.
    Managed digital marketing campaigns across Meta and Amazon platforms, driving significant traffic and conversion growth.
    Collaborated with cross-functional teams to develop targeted marketing strategies that aligned with customer needs and business goals.

Founder and Co-Host

KYP Podcast
01.2021 - 07.2024
  • Created and hosted a podcast using platforms such as Spotify, YouTube, and OpusClip, focused on exploring the journeys of individuals pursuing their passions across diverse fields
  • Managed all aspects of production, from scripting to editing, using tools like Adobe, TikTok, CapCut, Asana, and Slack, ensuring high-quality content and engaging storytelling.

Co-Founder and Creative Director

Rugged x Refined
06.2018 - 06.2019
  • Established and led a digital marketing agency serving as a one-stop shop for small businesses, particularly focused on fashion brands and boutiques
  • Directed and executed product and lifestyle photography, utilizing Adobe Creative Suite to produce high-quality visual content
  • Developed tailored marketing strategies that aligned with client brand identities, driving growth in followers, engagement, and sales across social media platforms.

Social Media Expert

Freelance
01.2015 - 07.2024
  • Developed and executed comprehensive marketing strategies, enhancing personal brand presence and engaging a wide audience across multiple social media platforms
  • Fostered strong partnerships with brands, models, and influencers, effectively managing relationships and collaborating on promotional campaigns
  • Produced high-quality content and managed end-to-end project execution, from concept to delivery, optimizing campaign performance and follower engagement
  • Utilized analytics tools to monitor, adjust, and report on campaign success, driving continuous improvement and audience growth.

Education

Bachelors of Arts (BA) - Political Science

Concordia Universty
Montreal, QC
05.2022

Diploma of College Studies (DEC) - Social Sciences

Marianopolis College
Westmount, QC
2015

Skills

  • Account Management
  • Sales Strategy
  • Customer Relationship Management
  • Communication & Negotiation

Certification

  • Coursera, Digital Marketing & E-commerce Google Certificate
  • Wharton Online, Entrepreneurship Specialization
  • Wharton Online, Business Foundations Specialization,

Languages

English
Native or Bilingual
French
Native or Bilingual

Entrepreneurship

  • KYP Podcast, Montreal, QC, Founder and Co-Host, 01/01/21, 07/01/24, Created and hosted a podcast using platforms such as Spotify, YouTube, and OpusClip, focused on exploring the journeys of individuals pursuing their passions across diverse fields., Managed all aspects of production, from scripting to editing, using tools like Adobe, TikTok, CapCut, Asana, and Slack, ensuring high-quality content and engaging storytelling.
  • Rugged x Refined, Montreal, QC, Co-Founder and Creative Director, 06/01/18, 06/01/19, Established and led a digital marketing agency serving as a one-stop shop for small businesses, particularly focused on fashion brands and boutiques., Directed and executed product and lifestyle photography, utilizing Adobe Creative Suite to produce high-quality visual content., Developed tailored marketing strategies that aligned with client brand identities, driving growth in followers, engagement, and sales across social media platforms.
  • Freelance, Montreal, QC, Social Media Expert, 01/01/15, 07/01/24, Developed and executed comprehensive marketing strategies, enhancing personal brand presence and engaging a wide audience across multiple social media platforms., Fostered strong partnerships with brands, models, and influencers, effectively managing relationships and collaborating on promotional campaigns., Produced high-quality content and managed end-to-end project execution, from concept to delivery, optimizing campaign performance and follower engagement., Utilized analytics tools to monitor, adjust, and report on campaign success, driving continuous improvement and audience growth.

Timeline

Account Services Manager

Wells Fargo Rail Corporation
07.2022 - Current

Technology Account Manager

Hays Recruiment Agency
02.2021 - 06.2022

Founder and Co-Host

KYP Podcast
01.2021 - 07.2024

Co-Owner - Store Operations

Couche Tard / Provisoir
04.2020 - 06.2022

Co-Founder and Creative Director

Rugged x Refined
06.2018 - 06.2019

Digital Marketing and E-Commerce Specialist

Boutique Tozzi
02.2017 - 03.2020

Social Media Expert

Freelance
01.2015 - 07.2024

Bachelors of Arts (BA) - Political Science

Concordia Universty

Diploma of College Studies (DEC) - Social Sciences

Marianopolis College
James Lee