Summary
Overview
Work History
Education
Skills
Timeline
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James Lawson

Oakland

Summary

Strong leader and problem-solver dedicated to helping people and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact the one’s around me. High-energy adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Planet Fitness
10.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Massage Therapist

Self Employed
02.2022 - Current
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.

Personal Trainer

Planet Fitness
04.2022 - 10.2023
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Adapted classes to meet needs of participants with varying fitness levels.

Front Desk

Planet Fitness
02.2022 - 04.2022


  • Assisted members with special requests, ensuring a comfortable atmosphere and positive feedback.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Resolve issues promptly, resulting in increased customer satisfaction ratings.
  • Handled emergency situations calmly and professionally while following proper protocols.

Package Handler

FedEx
11.2020 - 01.2022
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Ironworker Apprentice

Local 377 Iron Union
09.2017 - 10.2020
  • Ensured safety at the worksite by rigorously following industry standards and OSHA regulations.
  • Reduced project completion time by efficiently collaborating with team members to erect metal frameworks.
  • Supported successful installations of metal decking, curtain walls, and window wall systems for various projects.

Education

Massage Therapy

National Holistic Institute
Emeryville, CA
11.2022

Fremont High School
Oakland, CA
06.2009

Skills

  • Safety standards implementation
  • Instructional coordination
  • Program operation
  • Facility Management
  • Customer rapport
  • Client Coaching

Timeline

Assistant Manager

Planet Fitness
10.2023 - Current

Personal Trainer

Planet Fitness
04.2022 - 10.2023

Massage Therapist

Self Employed
02.2022 - Current

Front Desk

Planet Fitness
02.2022 - 04.2022

Package Handler

FedEx
11.2020 - 01.2022

Ironworker Apprentice

Local 377 Iron Union
09.2017 - 10.2020

Massage Therapy

National Holistic Institute

Fremont High School

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James Lawson