James Landowski
Garden Grove
Summary
PMP-certified Project Manager with over 15 years of experience delivering cross-functional technology and operations initiatives across regulated public safety, financial, and nonprofit sectors. Possesses a strong track record in project planning, risk mitigation, stakeholder alignment, and process optimization, consistently achieving project goals on time and within budget. Recognized for enhancing operational performance, strengthening governance frameworks, and driving measurable results through structured project management methodologies. Committed to fostering collaboration and innovation to achieve strategic objectives and elevate organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Administrator
First Presbyterian Church of Garden Grove
Garden Grove, CA
12.2023 - Current
- Manage $148K operating budget and $87K+ in diversified revenue streams, delivering monthly financial and operational reporting while achieving a $22K YTD surplus through cost controls and forecasting.
- Administer AP/AR, reconciliations, and vendor management while improving financial transparency and reporting accuracy.
- Implemented AI and Excel-based reporting automation, reducing reporting turnaround time by 40% and improving data reliability for leadership decision-making.
Career Transition Period
Self-employeed
Garden Grove, CA
06.2021 - 12.2023
- ·Navigated industry-wide layoffs during market contraction
- Family caregiver while maintaining professional development in financial analysis and stakeholder coordination.
- Conducted financial due diligence and underwriting analysis supporting acquisition efforts; advanced three multifamily properties under contract through stakeholder and broker coordination.
Technical Support Supervisor (Biometrics | NORAM)
Thales Gemalto
Pasadena, CA
01.2016 - 05.2021
- Led Tier 1–3 technical support operations for biometric platforms supporting 100+ North American agencies, maintaining 98% SLA compliance in mission-critical environments.
- Developed KPI and SLA dashboards in Salesforce, reducing escalation response time by 25% and improving operational visibility.
- Implemented structured onboarding and training programs that reduced ramp-up time by 50% and increased certification rates by 90%.
Tier 1 & 2 Support Engineer (Safety & Security)
Gemalto | 3M Cogent
Pasadena, CA
04.2009 - 12.2015
- Delivered CJIS-compliant AFIS support for 50+ agencies, resolving 1,200+ cases annually with an 88% first-call resolution rate and reducing escalations by 35%.
- Coordinated zero-downtime system upgrades and compliance patching across Oracle database and server environments.
- Developed operational knowledge base improving team efficiency and onboarding speed.
Server Administrator
Bank of America | Countrywide Financial
Rosemead, CA
01.2007 - 01.2008
- Administered 700+ Windows servers supporting enterprise financial systems, achieving 99.99% uptime while maintaining SOX and PCI-DSS compliance.
- Configured and maintained server infrastructure to ensure optimal performance and availability.
Production Control Operations Engineer
Countrywide Financial
Rosemead, CA
01.2002 - 01.2007
- Supported 24/7 mortgage processing systems and led incident response efforts, including SQL Slammer recovery within six hours and wildfire continuity operations with zero data loss.
Education
Bachelor of Science, Business Administration - Computer Information Systems
California Polytechnic University
Pomona, CASkills
- Project Planning & Execution
- Agile & Waterfall Methodologies
- Requirements Gathering
- Budget Management & Financial Analysis
- Risk Management & Mitigation
- Process Mapping & Optimization
- Stakeholder & Vendor Management
- Project Governance
- KPI & Status Reporting
- Change Management
- Workflow Analysis
- Compliance & Documentation Management
- Database & Application Fundamentals
Affiliations
Project Management Institute (PMI), Orange County Chapter
Certification
Project Management Professional (PMP) — Project Management Institute
Timeline
Business Administrator
First Presbyterian Church of Garden Grove
12.2023 - Current
Career Transition Period
Self-employeed
06.2021 - 12.2023
Technical Support Supervisor (Biometrics | NORAM)
Thales Gemalto
01.2016 - 05.2021
Tier 1 & 2 Support Engineer (Safety & Security)
Gemalto | 3M Cogent
04.2009 - 12.2015
Server Administrator
Bank of America | Countrywide Financial
01.2007 - 01.2008
Production Control Operations Engineer
Countrywide Financial
01.2002 - 01.2007
Bachelor of Science, Business Administration - Computer Information Systems
California Polytechnic University