Summary
Overview
Work History
Education
Skills
Languages
Software
Triathlon
Timeline

JAMES LAM

CLERK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Airfreight Assistant Operation Manager

AME TRANSPORT(H.K.)LTD
Hong Kong, Hong Kong
04.2014 - 09.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Airfreight Operation Senior Supervisor

CEVA Logistics (HK) Limited
Hong Kong, Hong Kong
04.2010 - 04.2014
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified underperforming areas and implemented effective process improvements.
  • Assessed problems and conflicts and resolved independently.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.

Airfreight Operation Supervisor

CEVA Logistics (HK) Limited
Hong Kong, Hong Kong
04.2007 - 04.2010
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.

Airfreight Operation Clerk

CEVA Logistics (HK) Limited
Hong Kong, Hong Kong
07.2004 - 04.2007
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma -

Willowridge High School Pretoria, Pretoria South Africa
09.1993 - 1998.12

Bachelor of Science - Computer Science

University of South Africa, Pertoria South Africa
01.1999 - 2003.11

Skills

    Strategic planning

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Languages

English Excellent

Cantonese - Excellent

Mandarin - Excellent



Software

Microsoft Office - Excellent

Triathlon

2017 Hong Kong Ironman 5150 Age Group Triathlon Finisher

2017 Japan Ironman70.3 Age Group Triathlon Finisher

2018 Taiwan Ironman 70.3 Age Group Triathlon Finisher

2019 Korean Ironman 70.3 Age Group Triathlon Finisher

2019 France Nice World championship Ironman 70.3 Age Group Triathlon Finisher

Timeline

Airfreight Assistant Operation Manager - AME TRANSPORT(H.K.)LTD
04.2014 - 09.2023
Airfreight Operation Senior Supervisor - CEVA Logistics (HK) Limited
04.2010 - 04.2014
Airfreight Operation Supervisor - CEVA Logistics (HK) Limited
04.2007 - 04.2010
Airfreight Operation Clerk - CEVA Logistics (HK) Limited
07.2004 - 04.2007
University of South Africa - Bachelor of Science, Computer Science
01.1999 - 2003.11
Willowridge High School Pretoria - High School Diploma,
09.1993 - 1998.12

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