Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Kennedy

Riverview,New Brunswick

Summary

Dedicated Customer Service representative delivering professional, personable, and high-quality service. Passionate about maintaining customer satisfaction while abiding by best practices and policies. Extensive experience in problem solving by employing service-oriented behaviours and understanding customer desires. Strong work ethic, interpersonal skills and adaptability. Works well with others and quickly masters new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Loblaws Superstore
08.2020 - Current
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Receptionist

Town Of Riverview
09.2022 - 06.2023
  • Welcomed customers and helped determine their needs.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Confirmed appointments, communicated with clients, and updated client records.

Front End Supervisor

Dairy Queen
03.2018 - 07.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Paramedicine Diploma - Primary Care Paramedicine

Oulton College
Moncton, NB
06.2023

Bachelor of Science - BSc. Bio Chim, Bac. Education

Université De Moncton
Moncton, NB
04.2021

Skills

  • Customer Service
  • Refunds and Exchanges
  • Verbal and Nonverbal Communication
  • Disinfection Practices
  • Issue Resolution
  • Cash Management
  • Staff Training
  • Active Listening

Certification

  • Paramedicine Diploma
  • Licensed with Paramedic Association of New Brunswick

Timeline

Receptionist

Town Of Riverview
09.2022 - 06.2023

Cashier

Loblaws Superstore
08.2020 - Current

Front End Supervisor

Dairy Queen
03.2018 - 07.2020

Paramedicine Diploma - Primary Care Paramedicine

Oulton College

Bachelor of Science - BSc. Bio Chim, Bac. Education

Université De Moncton

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