James Jimenez
Fresno
Summary
Knowledgeable manager with robust background in retail sales and management. Proven track record of leading teams to enhance customer satisfaction and drive store revenue. Demonstrated ability to streamline operations and implement effective sales strategies.
Overview
11
11
years of professional experience
Work History
Retail Sales
Comcast
08.2022 - Current
- Provide excellent customer service, monthly sales goals, team builders, bring value and build the team, manage risk while selling
- Informed customers of appropriate products available to increase retail sales.
- Created targeted action plans to increase in retail sales.
Financial Center Lending Consultant
Bank of America
10.2018 - 07.2022
- Developed strong relationships with clients, ensuring repeat business and referrals for new clients.
- Exceeded sales targets through proactive strategies including targeted marketing campaigns and personalized consultation services.
- Implemented risk mitigation strategies by identifying potential issues with loan applications early on in the process.
- Consistently met or exceeded monthly sales goals through effective pipeline management and proactive follow-up with leads.
Personal Banker
Bank of America
10.2016 - 10.2018
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Operation Manager
Bank of America
01.2014 - 09.2016
- Managing and coach a team, managing time keeping, setting action plans, managing risk and staying in compliance, being a leader, setting goals
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Science - Business Management
University of Phoenix
Fresno, CA01.2026
Diploma - undefined
Reedley High School
Reedley, CA06.2000
Skills
- Customer engagement
- Achieving sales targets
- Managing appointment schedules
- Skilled in formatting and editing with Microsoft Word
- Customer outreach
- Peer coaching specialist
- Adaptable learner
- Leadership experience
- Risk management strategies
- Team leadership in sales targets
- Timekeeping oversight
- Retail sales expertise
Timeline
Retail Sales
Comcast
08.2022 - Current
Financial Center Lending Consultant
Bank of America
10.2018 - 07.2022
Personal Banker
Bank of America
10.2016 - 10.2018
Operation Manager
Bank of America
01.2014 - 09.2016
Diploma - undefined
Reedley High School
Bachelor of Science - Business Management
University of Phoenix
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