James Jao
Edmonton,AB
Summary
Dynamic and customer-focused professional with extensive experience at Triple 5, excelling in customer service and cash handling. Proven ability to enhance guest experiences while ensuring safety and cleanliness. Recognized for implementing efficient systems that improved operations and minimized downtime, demonstrating strong attention to detail and empathy in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Go Kart Attendant
Triple 5, Drive
11.2024 - Current
- Provided timely assistance to racers experiencing difficulties on the track, minimizing downtime between races.
- Streamlined check-in process for racers by implementing an organized system of waivers, payment collection, and helmet distribution.
- Maintained positive relationships with clientele, addressing concerns or problems promptly to ensure customer satisfaction.
Food and Beverage Attendant
Triple 5, Galaxyland
08.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Amusement Ride Operator
Triple 5, Galaxyland
11.2022 - Current
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
- Collaborated with maintenance staff to address ride malfunctions in a timely manner, minimizing downtime and maintaining guest satisfaction.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
Education
Bachelor of Business Administration - Finance
Northern Alberta Institute of Technology
Edmonton, AB12-2029
Skills
- Cleanliness and organization
- Cash handling proficiency
- Safety procedures
- Patience and empathy
- Customer service
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Go Kart Attendant
Triple 5, Drive
11.2024 - Current
Food and Beverage Attendant
Triple 5, Galaxyland
08.2024 - Current
Amusement Ride Operator
Triple 5, Galaxyland
11.2022 - Current
Bachelor of Business Administration - Finance
Northern Alberta Institute of Technology
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