JAMES IGE
Hamilton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Digital Channels Manager
Titan Trust Bank
04.2023 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Worked with Card schemes to achieve compliance with ISO guidelines and CBN regulations.
- ATM monitoring and downtime escalation, settlement and reconciliation coordination.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Bank Operations Manager
Titan Trust Bank
05.2021 - 03.2023
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
- Developed comprehensive employee training programs, improving overall staff competency in handling complex banking operations tasks.
Domestic Operations Coordinator
Titan Trust Bank
03.2019 - 05.2021
- Process entries using multiple steps and involving unique situations (e.g. foreign exchange, corporate accounts) to ensure adjustments are posted directly to customer's accounts.
- Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of documents and perform accurate quality assurance checks.
- Branch coordination and cash management.
- Reduced operational costs through diligent monitoring of expenses and negotiating with vendors for better pricing.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, increasing customer satisfaction.
- Maintained compliance with industry regulations and company policies, minimizing risk exposure for the Bank.
Bank Operations Officer
Zenith Bank PLC, Main Branch
09.2016 - 03.2019
- Promotion of the bank’s retail drive through account opening
- General customer service and relationship management
- Acceptance and processing of cash deposit and withdrawal
- Balancing and management of in-branch POS
- Processing and posting of zenith bank cheques and other bank instrument Proficiency in the use of Web Payment transactions( PayDirect,NIBSS Ebills ) Balancing and departmental proof update Daily call over and review of posted transactions Attending to general customers enquiries about the banks products and services
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2016 - 08.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Economics
Tai Solarin University of Education
Ogun State, Nigeria04.2014
Skills
- Financial Management
- Policy Implementation
- Performance Management
- Business Development
- Operations Management
- Workforce Management
- Project Management
- Team Leadership
- Staff Development
- Business Planning
- Expectation Setting
- Sales Techniques
- Verbal and Written Communication
- Negotiation
- Problem Solving
- Change Management
- Organizational Skills
Accomplishments
- Collaborated with team (Project Beta) as a pioneer staff in the development and establishment of Titan Trust Bank.
- Supervised the Digital Channels / Operation team during the successful integration between Titan Trust Bank and Union Bank Plc after acquisition by Titan Trust Bank.
Trainings And Qualifications
- Beginners course in data analytics and business intelligence, 2022.
- Effective communication, business writing and presentation skills , 2017.
- Anti money laundering and countering the financing of terrorism laws and regulations in Nigeria, 2016.
- Fraud and policy awareness workshop, 2016.
Languages
English
Native or Bilingual
Timeline
Digital Channels Manager
Titan Trust Bank
04.2023 - 12.2023
Bank Operations Manager
Titan Trust Bank
05.2021 - 03.2023
Domestic Operations Coordinator
Titan Trust Bank
03.2019 - 05.2021
Bank Operations Officer
Zenith Bank PLC, Main Branch
09.2016 - 03.2019
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2016 - 08.2016
Bachelor of Science - Economics
Tai Solarin University of Education
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