Committed and seasoned worker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor / Trainer
Starbucks
San Francisco
10.2016 - 10.2025
Supervised daily operations and ensured smooth workflow during busy shifts.
Managed inventory levels and ordered supplies to maintain stock availability.
Ensured compliance with health and safety standards in food handling and preparation.
Resolved customer complaints promptly to enhance the overall experience.
Coordinated team schedules to optimize coverage during peak hours.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Assisted customers in selecting beverages based on their preferences.
Maintained a clean and well-stocked work area throughout shifts.
Store Manager
Chiptole
San Francisco
11.2020 - 01.2023
Assisted with daily operations and customer service tasks.
Supported team members in food preparation and service.
Maintained cleanliness and organization of the store environment.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Resolved customer complaints in a timely manner.
Education
High School Diploma -
Phillip & Sala Burton Academic
San Francisco
06-2008
Skills
Inventory management
Health compliance
Staff training
Food safety
Time management
Adaptability to change
Multitasking ability
Team coordination
Languages
English
Professional
Cantonese
Limited
Accomplishments
Volunteered at the UCSF Medical Center gift shop during high school