James Holloway
Oakland
Summary
Dedicated front desk clerk with strong complaint resolution and guest relations skills. Proven ability to maintain a welcoming environment while managing multiple tasks effectively.
Professional hospitality worker with keen eye for detail in front desk operations. Proven ability to handle guest inquiries and resolve issues efficiently. Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Cross Country Staffing
Oakland, CA
04.2025 - 12.2025
- Maintained accurate records of guest accounts, addressing discrepancies promptly.
- Monitored inventory levels of supplies, placing orders as necessary to maintain operational flow.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Maintenance Assistant
RN Cleaning Services
Oakland, CA
09.2024 - 02.2025
- Performed routine maintenance checks to ensure operational efficiency and safety compliance.
- Assisted in troubleshooting and repairing cleaning equipment to minimize downtime.
- Maintained inventory of supplies, ensuring timely procurement and availability of necessary materials.
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Monitored facility conditions, identifying areas for improvement and recommending actionable solutions.
- Supported management in implementing preventive maintenance schedules for all operational equipment.
- Maintained safety conditions and standards in facility.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
Janitor
Bridge Housing
Oakland, CA
01.2021 - 04.2023
- Maintained cleanliness and organization of facilities, ensuring a safe environment for residents and staff.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, to enhance facility appearance.
- Assisted in training new staff on cleaning protocols and safety procedures to promote efficiency.
- Conducted regular inspections to identify maintenance needs and reported issues promptly to management.
- Developed efficient cleaning schedules, optimizing time management while covering all areas of the facility.
- Collaborated with team members to address resident concerns regarding cleanliness and facility upkeep.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
Education
High School Diploma -
Marconi School
Sacramento, CASkills
- Listening skills
- Complaint resolution
- File management
- Guest relations
- Front desk management
- Guest services
- Computer skills
- Teamwork and collaboration
- Front office management
Languages
English
Timeline
Front Desk Clerk
Cross Country Staffing
04.2025 - 12.2025
Maintenance Assistant
RN Cleaning Services
09.2024 - 02.2025
Janitor
Bridge Housing
01.2021 - 04.2023
High School Diploma -
Marconi School