James Harry
Squamish,BC
Summary
Proven leader and efficient problem-solver, I excelled at Home depot Canada by enhancing customer satisfaction and repeat business through exceptional service delivery. Skilled in customer service and time management, I adeptly managed high-stress situations and improved team morale,
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Director of Administration
Cbm Services Ldt.
03.2019 - 06.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Optimized resource allocation by conducting regular audits and identifying areas for improvement.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
- Managed facilities maintenance and upgrades, creating a safe and comfortable work environment for all employees.
- Increased employee retention by implementing comprehensive training and development programs.
Flat Roofing Installer
Flynn Canada
07.2005 - 02.2010
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
Education
Associate of Science - Flat Roofing Journeyman
Rcabc
Langley, BC02.2009
High School Diploma -
Howe Sound Secondary School
Squamish, BC06.2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Relationship Building
- Cash Handling
- Flexible Schedule
- POS System Operation
Languages
English
Native or Bilingual
Certification
Fork lift, Electric ladder, reach truck
Timeline
Sales Associate
Home Depot
06.2022 - Current
Director of Administration
Cbm Services Ldt.
03.2019 - 06.2022
Flat Roofing Installer
Flynn Canada
07.2005 - 02.2010
Associate of Science - Flat Roofing Journeyman
Rcabc
High School Diploma -
Howe Sound Secondary School
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