Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Hack

Edmonton,Alberta

Summary

As a former Business Owner, I excel in customer relations and staff management, significantly enhancing customer satisfaction and team productivity. My expertise in purchasing and attention to detail drove substantial business growth, demonstrating a strong blend of hard and soft skills. Achieved by fostering excellent customer service and effective team leadership.

Overview

19
19
years of professional experience

Work History

Business Owner

Self-employeed
10.2003 - 03.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Education

Benito High School
Benito, MB

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Purchasing and planning
  • Staff hiring

Languages

English
Elementary

Timeline

Business Owner

Self-employeed
10.2003 - 03.2023

Benito High School

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James Hack