Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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James Guy

Kitchener,ON

Summary

Experienced professional specializing in diagnostics, high-voltage EV systems, and leadership within dealership and independent shop environments. Demonstrated success in leading teams, optimizing operations, and resolving technical challenges. Previous roles at Tesla and VinFast have equipped with extensive expertise in battery systems, software calibrations, and safety procedures. Committed to delivering top-notch service and technical proficiency in dynamic work settings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

EV Service Technician

VinFast Canada
06.2023 - 06.2025
  • Troubleshot high-voltage battery systems and powertrain issues with strong first-time resolution
  • Executed software calibrations and updates to improve vehicle system performance
  • Completed road tests with customers to evaluate and verify vehicle concerns
  • Liaised with engineering support to resolve complex diagnostic challenges
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Service Technician III

Tesla
06.2019 - 06.2023
  • Completed extensive Tesla factory training covering diagnostics and EV systems
  • Diagnosed and addressed software and hardware issues across the Tesla lineup
  • Coordinated PDI, mobile service, and shop-based repair workflows
  • Collaborated on parts staging and scheduling to enhance shop efficiency
  • Delivered consistent technical support, contributing to high customer satisfaction
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Lead Mechanic & Transmission Rebuilder

Rito's Mr Transmission
01.2013 - 01.2019
  • Overhauled driveline and transmission systems using both OEM and aftermarket parts
  • Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
  • Prepared service estimates and communicated repair options clearly to customers
  • Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
  • Performed routine and scheduled maintenance services.

Lead Mechanic

Frank Gie's / Great Canadian Auto / Rito's Auto
01.2003 - 01.2013
  • Performed diagnostics, maintenance, and component replacements on various makes/models
  • Provided customers with detailed explanations and post-service follow-up
  • Supported day-to-day shop management including scheduling and work order flow
  • Established strong relationships with suppliers, securing optimal pricing and timely delivery of parts needed for efficient job completion.

Education

Automotive Service Technician Apprenticeship Certificate - Trade Certification

Conestoga College
Kitchener, ON
01.2006

Ontario Secondary School Diploma - High School Diploma

Forest Heights Collegiate Institute
Kitchener, ON
01.2001

Skills

  • High-voltage EV Systems & Diagnostics (Tesla, VinFast)
  • Advanced Electrical Troubleshooting
  • OEM & Aftermarket Software Tools (Tesla Toolbox, etc)
  • Customer service
  • Valid Driver's license
  • Shop Workflow Optimization & Team Supervision
  • Preventative Maintenance & Safety Inspections
  • Customer-Facing Tech Support / Drive Tech
  • Service Writing & Estimate Preparation
  • Microsoft Office, Digital Shop Systems
  • Strong Communication & Leadership
  • Attention to detail

Languages

English

Certification

  • - 310S Licensed Automotive Service Technician
  • - Member, Ontario College of Trades (Good Standing)
  • - G-Class Driver's License
  • - Forklift Certification
  • - ODP Certification (expired - renewal planned)
  • - Elevated Work Platforms / Fall Protection (2010)

Timeline

EV Service Technician

VinFast Canada
06.2023 - 06.2025

Service Technician III

Tesla
06.2019 - 06.2023

Lead Mechanic & Transmission Rebuilder

Rito's Mr Transmission
01.2013 - 01.2019

Lead Mechanic

Frank Gie's / Great Canadian Auto / Rito's Auto
01.2003 - 01.2013

Ontario Secondary School Diploma - High School Diploma

Forest Heights Collegiate Institute

Automotive Service Technician Apprenticeship Certificate - Trade Certification

Conestoga College

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James Guy