James Green
Victoria,Canada
Summary
Aspiring Junior Software Developer with a solid foundation in JavaScript, Python, and C++, seeking opportunities to apply technical skills in a development-focused role. Skilled in troubleshooting, technical support, and customer service, with a proven ability to resolve complex issues efficiently and improve client satisfaction. Passionate about continuous learning and growth in both software development and customer-focused environments.
Overview
11
11
years of professional experience
Work History
Technical Support/Support Specialist
Certn
06.2024 - Current
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Work with teams to improve customer satisfaction and reduce resolution time using Zendesk
Overnight Security Guard
U-Vic Properties
12.2019 - Current
- Monitored multiple security programs, ensuring a secure environment
- Conducted patrols to maintain a visible security presence
- Coordinated effectively as both a leader and a team member
Technical Support Specialist
Checkfront
04.2023 - 11.2023
- Utilized Zendesk to provide top-notch technical support to clients via phone, email, and live chat
- Demonstrated excellence in customer service, focusing on first-contact solutions to enhance client relations
- Displayed in-depth knowledge and patience while assisting clients with technical issues
General Manager
U-Haul Moving and Storage
03.2017 - 12.2019
- Provided coaching and support to team members
- Monitored weekly reports, analyzed sales numbers, and customer reviews to improve performance
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Customer Service Representative (Promoted to Team Lead)
Shaw Cable Systems
05.2014 - 03.2017
- Operated a DOS-based system, resolving technical issues for customers
- Promoted to a team lead position, demonstrating both team and leadership responsibilities
- Delivered excellent customer service in a fast-paced call center
Education
Information and Computer Systems Technology Diploma - JavaScript, C++, C#, SQL, Python
Camosun College
Victoria, BC01.2023
Skills
- Zendesk
- SQL/ Database management
- C
- JavaScript
- Python
- Troubleshooting
- Network Security
- API Integrations
- Communication
- Problem-Solving
- Team Leadership
- Time Management
Timeline
Technical Support/Support Specialist
Certn
06.2024 - Current
Technical Support Specialist
Checkfront
04.2023 - 11.2023
Overnight Security Guard
U-Vic Properties
12.2019 - Current
General Manager
U-Haul Moving and Storage
03.2017 - 12.2019
Customer Service Representative (Promoted to Team Lead)
Shaw Cable Systems
05.2014 - 03.2017
Information and Computer Systems Technology Diploma - JavaScript, C++, C#, SQL, Python
Camosun College
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