James Gray
West Covina
Summary
Detail-oriented Foreman experienced in planning and directing work tasks across diverse construction projects. Achieved successful project outcomes through effective coordination of personnel, materials, and equipment, while maintaining high safety and quality standards. Focused on fostering team collaboration, clear communication, and adapting to challenges to enhance overall project efficiency.
Overview
13
13
years of professional experience
Work History
Foreman/HVAC Installer
Pacific Mechanical
08.2014 - 10.2024
- Supervised daily operations and ensured compliance with safety protocols.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Managed sites by focusing on safety, operations and productivity.
- Monitored project progress and addressed any issues promptly.
- Coordinated work schedules and assigned tasks to team members effectively.
- Trained new employees on equipment use and safety procedures.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Ensured all workers adhered to company policies and procedures.
- Conducted regular inspections to uphold quality standards on job sites.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained tools and equipment, ensuring proper functionality at all times.
- Maintained daily logs of labor and equipment used on-site.
- Checked project details to verify job site materials and equipment.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed workers at various experience levels in construction and restoration projects.
- Managed inventory levels of supplies necessary for job completion.
- Collaborated with management to improve workflow processes and efficiency.
- Coordinated with other departments to ensure project deadlines were met.
- Communicated project updates and concerns to stakeholders regularly.
- Monitored job progress and ensured completion within budget constraints.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Viewed and checked job equipment to determine maintenance requirements.
- Established expectations and motivated crews to consistently meet or beat goals.
Customer Service Representative
San Gabriel Valley Alano Club
Covina
06.2011 - 10.2016
- Assisted clients with inquiries and provided support in recovery services.
- Maintained accurate records of member interactions and service requests.
- Facilitated group discussions to promote a supportive community environment.
- Collaborated with staff to improve client service delivery processes.
- Handled conflict resolution to ensure a positive experience for all members.
- Trained new employees on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Edgewood High
West Covina, CASome College (No Degree) - Microsoft Networking Engineer
Citrus College
Glendora, CASkills
- HVAC systems
- Commercial construction experience
- Blueprint interpretation
- Equipment operation
- Job site coordination
- Quality assurance
- Job site safety
- Safety compliance
- Project management
- Planning and scheduling
- Work scheduling
- Crew leadership
- Team leadership
- Staff management
- Daily reporting
- Commercial and residential projects
- Dimensions and measurements
- Equipment maintenance
- Hand and power tools
- Problem solving
- Inventory management
- Customer relations
- HVAC systems
- Safety compliance
Timeline
Foreman/HVAC Installer
Pacific Mechanical
08.2014 - 10.2024
Customer Service Representative
San Gabriel Valley Alano Club
06.2011 - 10.2016
Edgewood High
Some College (No Degree) - Microsoft Networking Engineer
Citrus College