James Gleason
San Marcos
Summary
Dedicated driving instructor with over 20 years of experience in teaching safe driving techniques and traffic laws. Expertise in developing tailored lesson plans and enhancing student engagement through effective communication and positive reinforcement.
Overview
40
40
years of professional experience
Work History
Driving Instructor
American Driving School
San Diego
02.2002 - Current
- Instructed students on safe driving techniques and traffic laws.
- Developed personalized lesson plans based on student needs and skill levels.
- Conducted vehicle inspections to ensure safety compliance before lessons.
- Provided feedback and support to students during driving practice sessions.
- Collaborated with parents to discuss student performance and concerns.
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Conducted mock road tests with each student prior to their official exam date to ensure readiness.
- Resolved any issues or concerns expressed by parents and guardians in a timely manner.
- Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
- Demonstrated defensive driving strategies to help prepare them for real-world scenarios.
- Helped build confidence in novice drivers by encouraging positive reinforcement during lessons.
- Communicated with students and parents to schedule driving lessons.
- Retained thorough and accurate student records and verified conformance with DOT requirements.
- Offered flexible work schedule to meet needs of students.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
Manager, Sales and Customer Support
NAPA
Escondido
02.2001 - 12.2001
- Led sales team to enhance customer engagement and satisfaction.
- Trained staff on product knowledge and customer service techniques.
- Managed daily operations to ensure smooth workflow and service delivery.
- Coordinated with inventory management to optimize stock levels for sales needs.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw resolution of complex customer issues to maintain loyalty and trust.
- Implemented training programs for new hires to ensure consistent service standards.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Implemented processes for tracking customer queries, complaints, issues and resolutions.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
Manager, Sales and Customer Support
AutoZone
Poway
03.1986 - 02.2001
- Led sales team to enhance customer engagement and satisfaction.
- Managed daily operations to ensure smooth workflow and service delivery.
- Developed strategies for improving customer support processes and efficiency.
- Coordinated with inventory management to optimize stock levels for sales needs.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw resolution of complex customer issues to maintain loyalty and trust.
- Implemented training programs for new hires to ensure consistent service standards.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Organized team-building events for sales representatives in order to strengthen relationships between coworkers.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Evaluated current processes used by the Customer Service Department and identified areas that needed improvement.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
Education
Some College (No Degree) - Banking And Finince
Palomar College
San Marcos, CASkills
- Vehicle inspection
- Driving techniques
- Lesson planning
- Safety compliance
- Defensive driving
- Customer engagement
Timeline
Driving Instructor
American Driving School
02.2002 - Current
Manager, Sales and Customer Support
NAPA
02.2001 - 12.2001
Manager, Sales and Customer Support
AutoZone
03.1986 - 02.2001
Some College (No Degree) - Banking And Finince
Palomar College