JAMES GIKONYO MWIHAKI
Toronto,Canada
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Rep
City of Toronto
Toronto, Canada
03.2021 - 06.2024
- Greeted customers entering facilities to ascertain what each customer wants or needs.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- I asked open-ended questions to assess customer needs.
- Ensured a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Acts professionally and patiently when addressing negative customer feedback.
- Aware of the hours of facility operation to efficiently serve customers.
- Deals with the public and resolves conflicts between parties.
- Responsible for the take down and set-up of equipment at public functions such as movie nights, concerts, etc.
- Completes major and minor reports for incidents that occur in the facility.
Pool Operator/Technician
Rand pools & Spas
Pickering, Canada
01.2018 - 01.2019
- Performed chemical analysis on different pools daily and adjusting of chemicals when needed
- Maintained and repaired filtration systems to ensure cleanliness of pool
- Stayed current on safety standards and adjusted where necessary
- Stored all chemicals and supplies in a safe and secure manner
- Maintained and documented records of work orders
- Traveled with crew across GTA to open, close and service customer swimming pools
- Performed janitorial duties such as mop, sweep, and empty trashcans in the warehouse and main shop
- Trained new employees on basic pool maintenance such as cleaning vacuuming etc
General Laborer/Handyman
Various
Durham region, Canada
01.2016 - 01.2019
- Followed established job site safety regulations and maintained a safe and maintained a clean workspace
- Correctly and safely used a variety of hand tools, power tools, and cutting equipment to carry out job duties
- Responsible for mowing lawn and maintenance of field/grounds using weed trimmer, lawn mower
- Performed heavy and light cleaning including mopping, sweeping, and glass cleaning
- Set up, arranged, and removed decorations, tables, chairs, ladders and scaffolding to prepare facility for large events
- Loaded and unloaded construction materials, and moved them to work areas
- Removed rubble and other debris at construction sites using rakes, shovels, wheelbarrows, and other equipment
Education
Bachelors - Political Science
Carleton University
01.2022
Skills
- Conflict resolution
- Creative problem solving
- Empathy and patience
- Building rapport
- Documentation
- Delivery scheduling
- Warehousing functions
- Typing proficiency
- Information security
Certification
Valid Ontario 'G' license
Additional Training And Development
- The Toronto public service By-law
- Worker Health and Safety Awareness
- Human Rights 101
- Accessibility 101
- Emergency First Aid & CPR/AED
- Safety in the workplace
Timeline
Customer Service Rep
City of Toronto
03.2021 - 06.2024
Pool Operator/Technician
Rand pools & Spas
01.2018 - 01.2019
General Laborer/Handyman
Various
01.2016 - 01.2019
Bachelors - Political Science
Carleton University
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