James Gatiti

• Streamlined operational processes to enhance efficiency and reduce turnaround times.
• Managed daily administrative tasks, ensuring seamless communication across departments.
• Coordinated scheduling and resource allocation for multiple projects simultaneously.
• Developed training materials to onboard new staff and improve team performance.
• Analyzed operational data to generate insights that informed strategic decision-making initiatives.
• Led cross-functional teams in identifying process improvements and driving implementation efforts.
• Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
• Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
• Increased productivity with organized and effective scheduling, task allocation, and resource management.
• Provided answers to customer questions via phone and email, typically within 30 minutes.
• Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
• Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.

I assisted in the creation of communication products addressing key issues under the Convention on Biological Diversity (CBD), including materials developed for United Nations international celebration days globally.

I conducted research and drafted basic content for the secretariat's publication.

I contributed to the implementation of the division’s social media strategy by posting content on UNBiodiversity social media platforms such as Twitter, Facebook, Instagram, LinkedIn, and YouTube, under the guidance of the Information Officer and other divisional staff.

I supported the planning and creation of daily social media posts aimed at increasing audience engagement, monitored post performance using analytics, and stayed up to date with emerging social media tools and best practices.

In addition, I supported the organization and preparation of meetings coordinated by the Communications Unit, providing logistical assistance and taking meeting notes.

• Joined the company as a corporate communications coordinator, leveraging my professional and academic knowledge towards offering tailored communications support, and promoting effective organizational communication and social change initiatives linking all the company's 4 subsidiary offices in Canada, USA, India, and Singapore, from my remote location based in Victoria, British Columbia
• My current role involves assisting in brand awareness and development, social media management, website design, e-commerce integration, brand development, crisis communication preparedness, as well as setting up and educating all the staff members in each subsidiary branch on the company's marketing and communication plans as well as the brand's strategy geared towards growth and increased sales.
• Schedule 6 weekly posts, responding to multiple emails and phone calls daily, as well as canvassing for new clients with a targeted approach of onboarding or generating 20 interested leads per week, forwarding them to the sales team for closing.
• I'm also responsible for promoting development and social change initiatives, developing communication research strategies to select our target market in each region, internal organizational communication, enhancing communication creativity and diversity through EDI practices, and updating our marketing strategies in liaison with the board of directors.
• Wrote press releases and other materials utilizing SEO practices while updating our digital media presence and product launches.
• Developed a comprehensive media outreach plan to increase visibility of our IT-based products in local, regional, and national markets.
• Produced and distributed brochures, newsletters, and press kits.
• Prepare and edited all previous and current organizational publications such as client weekly newsletters and integrated quarterly reports, for internal or external audiences.
• Increased revenues and supported business goals by developing public relations strategies and campaigns.
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Created and executed targeted PR campaigns to raise awareness of the organizations product catalogues and initiatives.
• Supported executive leadership team with speechwriting, talking points, and presentation materials for high-impact engagements.
• Conducted thorough market research to inform targeted communication campaigns and tactics.
• Utilized analytics tools to monitor communication campaign success, making data-driven adjustments as needed.
• Provided guidance on brand standards and visual identity guidelines to maintain consistency across all touchpoints.
• Created compelling content for various platforms, elevating brand awareness and reputation.
• Enhanced corporate messaging by developing and implementing strategic communication plans.
• Supported public relations managers with writing, researching and preparation of materials
• Managed media relations for organizations to produce successful results.
• Coordinated cross-departmental projects to ensure alignment with corporate messaging goals.

• In my role as the Night Auditor and Front Desk Agent, I was entrusted with an array of critical tasks and responsibilities
• Verifying revenue and expense postings during audit procedures to ensuring next-day reports, including contingency reports and availability summaries, are accurately prepared
• My role involved meticulous account reconciliation, emphasizing the utmost accuracy
• I continually monitor market trends, comparing our room rates with competitors and making necessary adjustments to remain competitive
• I managed the front desk handling guest reservations, guest check-ins, guest inquiries and responding to incoming calls always ensuring a high level of customer service, averaging 50 check-ins and 20 in-coming call reservations and complaint resolutions per 8-hour shift.
• I worked closely with the front desk manager, training new agents, while continuously devising changes and tactics for guest services, customer retention, and online promotional campaigns
• I collaborated with the head of accounts, assisting in ensuring that all financial records are consistently accurate and up to date
• As the primary contact during the night shift, my responsibilities extend to direct guest interactions, including assisting with check-in procedures, room assignment, wake-up call scheduling, and reservation requests
• I promptly respond to calls and emails, reconcile receipts, balance cash drawers, and provide guests with required information while promoting the hotel's services and features.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Kept accounts in balance and ran daily reports to verify totals.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

• Worked remotely/Part time from Victoria, Canada, as the point of coordination for both internal and external communication processes for our head office based in Texas, USA, and helped to Project Managed the entire setup of our multi-million-dollar Roasting Facility in Katy, TX from inception to completion
• Instrumental in driving engagement with prospective business partners at international trade shows, exhibitions, and business events, both in person and virtually
• Designing innovative digital concepts for our online presence and social media marketing efforts, contributing to our brand's global reach
• Establishing strong business relationships with key associates in host countries and closely collaborating with the International Coffee Organization (ICO) to ensure company compliance with coffee procurement and export regulations
• Improved the company's business development by generating over USD 2 Million in green coffee and roasted coffee export sales in the year 2023.
• Supporting direct trade initiatives to empower coffee farmers globally and strengthen relationships with stakeholders
• Fostering Equity, Diversity, and Inclusivity (EDI) initiatives within the company's diverse organizational culture
• Setting and monitoring pre-established sales targets and continuously reviewing and escalating sales leads to foster business growth
• Managing all official social media accounts with a data-driven approach to scheduling posts and enhancing online engagement
• Maintaining the company website through WordPress, collaborating with freelance graphic designers to design and update all branding materials
• Establishing and overseeing internal standard operating procedures related to production flow, data handling, and lead generation follow-up, ensuring departmental compliance with traceability and accountability standards set by the US Food and Drug Administration (FDA).

• Strategic Leadership: Developed and executed strategies to streamline import and export operations and enhance overall efficiency and profitability
• Operational Management: Oversaw day-to-day operations, including supply chain management, production processes, inventory control, and logistics
• Team Leadership: Managed and mentored a team of operations and marketing professionals, fostering a collaborative and high-performing work culture
• Marketing Strategy: Formulated comprehensive marketing strategies aligned with business goals and market trends to increase brand visibility and customer acquisition, increasing our annual market share each year by 5%
• Campaign Management: Planned and executed marketing campaigns across various channels, such as digital marketing, advertising, social media, and events
• Market Research: Conducted market research and analysis to identify opportunities, trends, and competitive landscapes, guiding decision making processes
• Customer Relationship Management: Implemented customer-centric strategies to enhance customer satisfaction, retention, and loyalty
• Budget Management: Managed budgets for operations and marketing activities, ensuring cost-effectiveness and optimal resource allocation
• Performance Monitoring: Monitored key performance indicators (KPIs) to assess the effectiveness of operations and marketing strategies, making data-driven adjustments as needed
• Cross-Functional Collaboration: Collaborated with other departments, such as sales, finance, and product development, to achieve overarching business objectives
• Compliance and Risk Management: Ensured compliance with industry regulations and standards while mitigating operational and marketing risks.