James Gardner
Saskatoon,SK
Summary
Driven professional with a proven track record at FasGas Plus, excelling in customer service and computer proficiency. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in both critical thinking and client relations, consistently delivering high-quality outcomes and boosting customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FasGas Plus
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Car Detailer
Auto Spa of Saskatoon
08.2023 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
Education
Bachelor of Computer Application - Computer Applications Development
MAIC
RAIPUR03.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Computer Proficiency
Client Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
FasGas Plus
10.2023 - Current
Car Detailer
Auto Spa of Saskatoon
08.2023 - Current
Bachelor of Computer Application - Computer Applications Development
MAIC
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